Customer Service Representative
: Job Details :

Minimum Starting Salary: $19.63 hourlyThis position is in the Call Center in the Water Utilities Office and may be assigned to assist in different areas within Utilities and/or different departments within the City.WHY WORK FOR WACO:* Meaningful and challenging work* Make a difference and improve communities* Competitive Salary and Benefits* Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance* Mandatory TMRS Retirement Plan with a 2:1 City Match* Education Assistance Program* Paid Parental Leave* Employee Assistance* Longevity Pay* And More!* Chance to do work you are passionate about* Job Security* Desire to give backTHE CITY OF WACO SEEKS:An experienced Utilities Customer Service Representative for our Call Center who has excellent phone communication skills, has computer data entry skills, and can develop a good rapport with customers while helping solve problems. Call center, bookkeeping, and cash balancing experience is a plus. This could be the position for you. Apply now!MINIMUM QUALIFICATIONS:Required:* High School Diploma or GED equivalent.* Two years of customer service, call center, or bookkeeping experience.* Must possess a valid Texas Driver's License.Position Overview:Under basic supervision, performs customer service and data entry functions for multiple City departments. Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information. Perform other related and assigned duties as required.Position Responsibilities* Provides prompt, courteous, and accurate service to the WUSD clients.* Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges, and adjustments according to City policies and procedures.* Will be required to respond after hours, including holidays and weekends, and in the event of a departmental or City-wide emergency.* Positions assigned to Call Center: Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.