Commercial Operations Manager
: Job Details :

Job Description/ResponsibilitiesThe Commercial Operations Manager will lead the strategic direction for key profit-driving areas at Sazerac House, including Retail, Event Sales, and other revenue-generating programs. This role calls for an entrepreneurial-minded leader who can enhance overall business performance while fostering a positive and dynamic work culture. As a visionary manager, the ideal candidate will inspire and empower their team to achieve growth across all commercial operations, ensuring daily retail functions run smoothly and effectively.Key ResponsibilitiesBrand Values & Mission Integration* Uphold and promote Sazerac House's values and mission, ensuring they are embedded in all operations and guest interactions.* Lead initiatives that incorporate Sazerac brands into the guest experience authentically, demonstrating professionalism in interactions with team members, guests, and stakeholders.* Evaluate and develop team talent, creating a successful team that embodies Sazerac's culture, and design a staffing plan suited to a workforce with a significant part-time component.Retail Operations & Sales Performance* Oversee daily retail operations, including inventory management, staff supervision, and visual merchandising.* Monitor and analyze sales performance, producing reports to inform strategic decisions and drive revenue growth.* Lead the event sales program by attracting and securing events such as private functions and corporate gatherings, managing the process from inquiries and proposals to contract negotiations.Client & Vendor Relationship Management* Build and maintain relationships with clients, event planners, and external vendors to enhance Sazerac House's reputation and encourage repeat business.* Develop event concepts and proposals that align with Sazerac House and brand objectives, ensuring each event supports brand identity and goals.Retail Strategy & Campaign Development* Create and implement retail strategies to maximize revenue and profitability, focusing on product selection, pricing, and promotional activities.* Partner with internal teams to ensure seamless event logistics and outstanding guest experiences.* Work with brand teams to design and execute retail campaigns and promotions that align with Sazerac's priorities.Performance Development & Team Leadership* Conduct PDS (Performance Development System) reviews with direct reports, utilizing PDS to support skill enhancement, consistent performance evaluations, and measurable progress tracking.* Foster a high-performance culture rooted in empathy, integrity, and transparency, motivating a diverse team in a collaborative and growth-oriented environment.* Support professional development initiatives to guide staff in reaching their full potential, promoting pride and ownership in their contributions.Cross-Functional Leadership & Collaboration* Serve as a key member of the Sazerac House Leadership Team, offering innovative ideas that support cross-departmental goals and objectives.* Model behaviors aligned with company values, setting a positive and forward-looking tone to inspire the broader team.* Collaborate closely with other departments to ensure all plans promote business synergies and smooth coordination across teams.Qualifications/RequirementsTo be successful in the role, you'll need these requirements:* Bachelor's degree in Hospitality Management, Business Administration, or a related field.* 10+ years relevant experience retail people management and retail operations* 5+ years of experience in customer service and retail* Ability and willingness to work non-traditional hours (nights/weekends)* Excellent oral & written communication skills* Demonstrate the ability to work as a team as well as self-directed* Working knowledge of MS Office Products (Word, Excel and Outlook)* Ability to communicate with all levels of an org* A proven track record of driving attendance, experience, and revenue within high volume brand home, attractions, experiential retail space* Adept interpersonal skills and ability to interact and communicate effectively while maintaining a positive outlook* Excellent communication, negotiation, and conflict resolution skills* Strategic thinker and passionate for achieving long-term success via hands on, solutions oriented approachPREFERRED* Strong planning and organizational skills* Ability to handle multiple tasks at one time* Master's degree in related fieldPhysical Requirements* Ability to pick up and/or move objects up to 25 pounds without assistance* In-person job attendance#LI-AS1* Placement within the salary range is calculated based upon years of directly relatable experience for the position.MinUSD $111,889.00/Yr.MaxUSD $167,833.00/Yr.