Facilitated Telehealth Coordinator - JacksonvilleA TEAM OF DIFFERENCE MAKERS:Author Health provides outpatient comprehensive behavioral healthcare and treatment which will improve health and general well-being through care coordination, connection to community-based resources, and technology facilitation for clinical visits. We are seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator in the HealthCare industry. As a Facilitated Telehealth Coordinator, you will serve as the in-person liaison between the patient and our virtual care team. This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patientsWHAT IS YOUR SUPERPOWER?
- Travel to patient homes or primary care offices to assist patient and/or caregiver with connecting to the tele-health visit - typically up to four visits/day
- Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team
- Assess environment regarding safety concerns or potential hazards
- Communicate with the patient care team regarding any patient questions and needs such as medications, Community Based Organizations.
- Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.)
- Provide education and support to patients and caregivers on how to use telehealth technology effectively
- Maintain accurate and up-to-date records of telehealth appointments and patient data
- Collaborate with IT and technical support teams to resolve any telehealth system issues
- Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
- Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
- Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
WHAT WE ARE SEEKING:
- Comfortable working with the senior population and those with behavioral health conditions
- Proven experience working in a healthcare setting or similar role
- Knowledge of telehealth technology and software
- Excellent organizational and time management skills
- Strong attention to detail and ability to multitask
- Excellent communication and interpersonal skills
- Excellent problem-solving and communication skills.
- Ability to work independently and collaborate effectively with team members
- Proactive and adaptable to change in a fast-paced environment
- Possession of driver's license and car
- Preferred Bilingual (Spanish-English)
- Willingness to travel up to 100 miles round trip per day
PREFERRED:
- At least 1 year of experience directly related to the duties of the position
- Passion for, and experience working with, patients with mental health conditions
- Passion for, and experience working with, seniors
This role does require walking to and from patients' homes in all weather conditions. This role demands a high level of flexibility, independence, and reliable transportation. In addition to in-person work, employees will occasionally work from home, utilizing virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. The ideal candidate will be comfortable balancing remote responsibilities with regular travel, ensuring exceptional service and care in both settings.WHAT WE OFFER:
- Retirement savings plan (401k) Plan up to 3.5% company match
- Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
- Paid vacation
- Paid sick leave
- 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
- Performance-based bonuses
- and more!
Author Health is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance, Author will consider for employment qualified applicants with arrest and conviction records.