Patient Service Representative
Job no: 503589
Work type: Full-Time
Location: The Eye Institute - Oak Lane
Categories: Drexel University, Pennsylvania College of OptometryJob SummaryThe Patient Service Representative is responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.Essential Functions
- Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments
- Greets patient, whether on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information required
- Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns
- Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments
- Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites
- Provides relief coverage, as needed
- Other duties as assigned
Required Qualifications
- High School Diploma or GED
- At least one (1) year experience with medical insurance and medical terminology
- Minimum one (1) year experience in a clerical position or equivalent formal training
- Excellent customer service skills a must - in person and on the phone
- Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor
- Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records
- Excellent verbal and written communication skills
- Available to work evenings
Location
- The Eye Institute - Oak Lane
Additional InformationThis position is classified as non-exempt/hourly. Compensation can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. Special Instructions to the ApplicantPlease make sure you upload your CV/resume and cover letter when submitting your application.A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Dec 11 2024 Eastern Standard Time
Applications close: Jan 11 2025 Eastern Standard Time