Patient Services Representative (HQ)
: Job Details :

Patient Services Representative (PSR)Full Time, Non-Permanent TeamstersTumwater, WASalary : $4,080 to $5,436 MonthlyAre you an organized individual with a knack for customer service? Are you looking for an opportunity to grow in your career while receiving amazing benefits? If so, the Washington State Department of Corrections has an opportunity for you!The mission of the Health Services department is to:* Provide medically necessary health care services to Incarcerated Individuals in the most effective way to achieve the desired clinical outcomes.* Use efficient methods to appropriately utilize resources and the most cost-effective measures possible.* Apply cost containment measures and best practices in all circumstances.Under the supervision of the Patient Services Supervisor, this incumbent supports that mission to provide quality on-site and off-site health care services to patients, consistent with the provisions of DOC's Offender Health Plan. The Headquarters Patient Services Representative will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines and will provide coverage to facility clinics as the need arises to schedule appointments. The incumbent will cross train to serve as backup for other Patient Service Representative staff as needed. Will support adherence to DOC Policy.This position schedule and coordinate documentation for patients who are transgender and VA appointments. These positions will also provide backup coverage for fellow PSR positions across the state and must be willing travel to all facilities for scheduling on and off-site appointments.A completed application packet will include:* A detailed resume* A cover letter* Three professional referencesApplication assessment will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible. We are looking for teammates who are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.As a Patient Services Representative, some of your duties will include, but are not limited to:* Appointment Scheduling following the Scheduler Training Document process* Tasks for off-site scheduling include:* Processing authorized/denied CRC consults after HQ has updated* Calling and scheduling incarcerated individual appointments with offsite providers* Requesting an appropriately licensed staff (RN, LPN, or Provider) to complete and/or sign appropriate paperwork requested by provider for offsite appointment* Tasks for on-site scheduling include:* Scheduling onsite medical, dental, nursing and Mental Health/Psychiatry appointments in OMNI-HS as the position requires* On-site and off-site schedulers will update and maintain schedule queue/appointment data base, create CRC reports and D3 lists.* On-site and off-site schedulers will ensure communication with custody regarding movement of incarcerated individuals for medical purposes* Other office duties for on-site and off-site schedulersWhat we need (required qualifications):* Ability to deal with problems and conflicts in a rational and professional manner.* Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology.* Ability to interpret policies and procedures, written and verbal communication.* Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.* Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.* Requires working in an open cubicle environment.* Requires work in a correctional facility resulting in close proximity to incarcerated individuals.Desired Qualifications:* Two (2) years of general office experience or experience working in an office or customer service position in a health care/services environment* Knowledge and experience using medical terminology as part of employment or education.* Mission: The mission of DOC is to improve public safety by positively changing lives.* Our Vision: Working together for safer communities.* Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.* Our Core Values:* Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.* Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.* People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.* Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.* Supporting people's success: Corrections is committed to our community - understanding individuals, instilling hope, embracing change, and providing opportunities.Important Notes or Additional Information* Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.Please note: Phone number AND email address are required for all professional references.* The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.* A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.* Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.* We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.* Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.* Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.* Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.* If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.* Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.* Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.* DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.We are committed to hiring individuals who possess core diversity competencies:Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.* Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.* Respectfully acknowledge people's differences and recognize these differences as important and valuable.* Promote inclusiveness.* Be culturally sensitive and appropriate.* Respect and value diverse backgrounds and traditions.What We Offer:As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:* Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.* Up to 25 paid vacations days a year* 8 hours of paid sick leave per month* 12 paid holidays a year* Generous retirement plan* Flex Spending Accounts* Dependent Care Assistance* Deferred Compensation and so much more!DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.For questions about this recruitment, or to request reasonable accommodation in the application process, please email ...@doc1.wa.gov or call at (509) ###-####. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.