Patient Service Representative (Front Desk) Duluth
: Job Details :

Job descriptionThe Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.Responsibilities:* Greet patients and provide instructions to all visitors in a polite and professional manner* Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes* Maintain the readiness of the Piedmont Urgent Care reception area* Perform clerical tasks and adhere to established policies and procedures* Determine and collect each patient's financial responsibility* Assist the practice manager and other staff as required* Provide overall support for Physicians and office operations* Obtain and document patient history* Understand and enforce standard healthcare regulatory requirements* Collect and maintain all patient and business documents while maintaining confidentiality* Perform office procedures including all general administrative duties* Document Electronic Medical Record (EMR) all medical interventions* Assure HIPAA and OSHA compliance* May be asked to travel to nearby Piedmont Urgent Care locations to support the staffMinimum Qualifications:* High school diploma or equivalent.* Prefer at least one year experience in a medical office or emergency room setting.* Urgent care experience preferred, but not required.* Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.* Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.INDPUC