Patient Representative
: Job Details :

NYC Health + Hospitals/McKinney is a 320-bed skilled nursing and rehabilitation facility with a 5-Star CMS Quality Rating located in central Brooklyn. McKinney provides exceptional short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. McKinney residentshave 24-hour access to expert care and specialty services including Parkinson's and Dementia Care, Hospice and Palliative care, IV therapy, wound and tracheostomy care. From more than 600 Nursing Homes, McKinney ranks Top 30 in Newsweek's Best Nursing Homes in New York 2024; and also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job DescriptionPOSITION OVERVIEW: (Primary Purpose of Position)The purpose of the position is to improve the resident experience. The Assistant Director of Patient Relations will be responsible for the execution of projects and initiatives focused on the improvement of resident care and resident experience.ESSENTIAL FUNCTIONS: (List in order of importance to role and time spent on function)Daily rounds on all units to check in on residents.In charge of the completion of Admission packets, Resident Surveys, resident voting registration, Monthly Data reports. The point person for resident and family grievances. Gives tours to potential new admissions. Participate in family webinars. In charge of resident rights signage in the facility.Minimum Qualifications1. Master's degree from an accredited college or university in Public Health, Public Administration,Hospital Administration, Business Administration or in a health care specialization or related discipline;or2. Bachelor's degree from an accredited college or university in fields, as described in 1 above or insocial sciences; and one (1) year of paid, full-time responsible experience in an administrative,supervisory or consultative capacity performing functions related to the coordination and delivery ofpatient care services or similar functions in a hospital or a health care setting; or3. A satisfactory equivalent of education, training and/or experience.If you wish to apply for this position, please apply online by clicking the Apply Now buttonNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs