Patient Services Representative
: Job Details :

Stillwater Medical is looking for a new team member to work in our Urgent Care center at our Physician's Clinic.Key attributes we need in this role:* Positive attitude - always willing to lend a hand when needed* Flexible team player who is committed and accountable* Active listener, with good communication skillsWhy choose Stillwater Medical?* Modern Healthcare's Best Places to Work - since 2012* Supportive work environment* Sense of communityDetails:* Approx. 20 hours per week* Part-time, works one 10-12 hr shift between 7a-7p during the week* Works Friday and Saturday 8 hr shifts every other weekendJOB SUMMARY:Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and pre-pares daily bank deposit.QUALIFICATIONS:* High school graduate or equivalent.* Ability to communicate effectively, both verbally and in writing.* Previous medical office experience or background in general office work preferred.* Demonstrates excellent customer service skills.* Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies.* Ability to understand insurance benefits and perform basic mathematical tasks.* Knowledge of medical terminology is helpful.* Understand the ethics of confidentiality.* Ability to type at least 40 wpm.PHYSICAL REQUIREMENTS:* Must have adequate perception of sounds or adequate hearing with corrections.* Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.* Able to work in latex-burdened environment.* Able to speak clearly and distinctly with staff, physicians, patients, and families.* Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.* Possess fine motor skills and hand/eye coordination to manage office equipment.