Customer Service Representative
: Job Details :

Benefits:* 401(k)* Dental insurance* Health insurance* Paid time offOur growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.The successful candidate for this role will have a strong command of Lindsay Windows policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The qualified candidate will have previous reception or customer service experience, love a challenge and have a strong desire to make a difference!Primary responsibilities:* Build a strong rapport with customers: base of pleasant, courteous, truthful interactions* Screens and routes telephone calls and responds to inquiries from the public, vendors, contractors by referring calls to appropriate personnel* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer* Input orders and quotes with 100% accuracy* Greeting visitors, applicants, vendors, etc. and directing them appropriately* Maintaining office area, ensuring area is tidy and well-stocked* Organizing files for billing, customer and client records, etc.* Work with the sales team to stay updated on product knowledge* Impact the company's bottom line by problem solving* Cross train on multiple office functions* Other duties as assignedIdeal skills and qualifications for this position:* Ability to multi-task, yet focus on specific projects, meeting established deadlines* Working computer knowledge, including Windows operating system and the Microsoft Office Suite* Excellent verbal and written communication skills* Good organizational skills* Ability to operate a variety of standard office equipment including fax machine, scanner, copier, computer, telephone, scale, and communication equipment* Building or Construction experience helpful* Ability to remain professional and courteous with customers at all times* Ability to speak Spanish is a plusMust be willing and able to work from our office in Apple Valley daily!