Care Coordinator - Bilingual Speakers Preferred
: Job Details :

DescriptionJoin Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community!At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.WHAT YOU'LL DO:Care Coordinators assist patients to receive timely and effective care from Elica's internal providers as well as referrals to community resources outside of Elica. The ultimate goal is well - coordinated care and optimal clinical outcomes. Care Coordinators work with patients individually and within a team environment to achieve these goals and because of theireducation & skills, are best able to educate patients as to the health benefits of coordinated care.BENEFITS:Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.* 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.* Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available* Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage* FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA* Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)* Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions* Accrued paid time off and paid holidays.* Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.* Tuition Reimbursement program and CME/CEU program.Learn more about Elica's services and mission at our website or check us out on Facebook.RequirementsWHAT ARE WE LOOKING FOR?The successful candidate will be willing and able to:* Patient Coordination: Manage and coordinate patient care activities, ensuring effective communication between patients, healthcare providers, and external agencies.* Patient Education: Provide patients and their families with education regarding their health conditions, treatment plans, and available resources.* Scheduling and Follow-Up: Assist patients in scheduling appointments, follow-up visits, and referrals to specialists, ensuring continuity of care.* Bilingual Communication: Utilize bilingual skills to effectively communicate with a diverse patient population, ensuring that language barriers do not hinder the delivery of care.* Documentation: Maintain accurate and up-to-date patient records, including care plans, progress notes, and communication logs at EPIC.* Resource Coordination: Connect patients with community resources, social services, and support programs to address social determinants of health.* Care Plan Development: Collaborate with healthcare providers to develop and implement individualized care plans tailored to each patient's needs.* Team Collaboration: Work closely with other members of the healthcare team to ensure a multidisciplinary approach to patient care.* Quality Improvement: Participate in quality improvement initiatives aimed at enhancing patient care and service delivery.* Compliance and Confidentiality: Adhere to all organizational policies, procedures, and regulations, including patient confidentiality and HIPAA compliance.* Other tasks related to the work of the social care department.The successful candidate has:Education and ExperienceEducation:* Associate's or Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field preferred.Experience:* Minimum of 2 years of experience in a healthcare setting, preferably in care coordination or case management.* EHR Experience: Experience working with EPIC electronic health record (EHR) system is preferred.* Experience working with diverse patient populations, including non-English speaking individuals.Language Skills:* Bilingual Speakers are highly preferred.* Excellent verbal and written communication skills in English.Technical Skills:* Proficiency in using EPIC EHR for patient documentation, scheduling, and coordination of care.* Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Google Spaces).Interpersonal Skills:* Strong interpersonal skills with the ability to build rapport with patients, families, and healthcare team members.* Ability to work effectively in a multidisciplinary team environment.Organizational Skills:* Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.* Attention to detail and accuracy in maintaining patient records and documentation.Knowledge of Healthcare Systems:* Understanding of healthcare systems, community resources, and social determinants of health.* Knowledge of patient advocacy and care planning principles.Problem-Solving Skills:* Ability to assess patient needs, identify potential barriers to care, and develop effective solutions.Regulatory Compliance:* Familiarity with healthcare regulations, including HIPAA, and commitment to maintaining patient confidentiality.Adaptability:* Ability to adapt to changes in a fast-paced healthcare environment and support continuous quality improvement initiatives.Physical Requirements and Work Environment:The work environment is a combination of a normal office environment and field-based outreach efforts to individuals potentially experiencing homelessness and recent immigrants. Work environment includes streets and surrounding areas of hospitals, homeless shelters; and health clinics. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bio-hazardous materials (bodily fluids including blood and urine) and hazardous chemicals. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional Requirements:* Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.* If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.* Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.Compensation - Dependent Upon Experience$21.00 - $26.00 an hour