Job DescriptionThis position is current DPS employees only. A complete updated application with DPS history is required.Weekend work may be required, on occasion.This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.License Permit Specialists will be required to wear a body-worn camera during all work hours.PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name andphone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In GENERAL DESCRIPTION: Performs highly complex (senior-level) license, permitting and customer service work. Work involves coordinating the receipt and review of license and permit applications; ensuring the compliance of applicable policies, administrative codes and statutes; communicating with external and internal customer; and approving license and permits pertaining to driver license and commercial driver license laws and procedures. May supervise the work of others, assign work, conduct evaluations, and review the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement.The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES:
Coordinates the receipt and review of license and permit applications, revisions, and renewals; reviews license and permit applications, payments, and technical data required for licenses and permits entered into appropriate computer applications, databases, and systems for accuracy and completeness; ensures compliance with administrative codes, state statutes, and agency policy and procedures; issues licenses and permits and collects license fees. Handles more complex transactions the majority (70% or more) of the time such as Commercial Driver License (CDL). Additionally may be required to handle Limited Term, Medical Advisory Board (MAB), Administrative Hearings and Parent Taught Driver Education (PTDE). Communicate with the public and answer questions pertaining to all aspects of the division. Resolve customer service problems. Provide administrative and technical assistance related to license and permit requirements to the general public; answers questions and provides information regarding license and permit processing, policies, and procedures. Screen applicant, process transactions, administer driving test, prepare application form, and collect fees. May interpret and/or administer oral test to Spanish speaking applicant or customer who may not read. Conduct comprehensive examinations according to policy, investigate applications and driver records, and observe applicants during road test. Recommend and suggest methods of improvement or inform applicants of corrective action that is needed. Advise applicants of suspensions, cancellations, and revocations. May train, monitor, and supervise the work of others. Develop operating procedures and guidelines. Investigate all applications/forms received to determine appropriate course of action/outcome and ensure all legal requirements are in compliance. Interprets and communicates licensing and permitting requirements and other information applicable to various agency and statutory requirements. May develop and conduct training for agency and driver training students. Perform basic check of physical driving capabilities of applicants to expose potential driving limitations. Vison test will also be performed to check adequacy of applicant's eyesight. Complete supplemental forms to refer applicants to the Medical Advisory Board as needed. Inspect commercial and non-commercial motor vehicles for safety. Verify evidence of financial responsibility and registration. Interpret National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlements (SAVE) and other external system inquiries to determine eligibility for licensing. May administer or oversee oral, written or other tests and grade written driver examinations for license and permit applicants. May interpret for foreign language speaking applicants. Collect fees and prepare receipts; captures photograph of applicants, signatures, and thumbprints. Coordinate entry into databases and ensure letters and correspondence are accurately processed. Review activity logs, files, and reports. Perform close out audits on completed and pending transactions. Administer road skills (drive test) examinations. Attend work regularly and observes approved work hours in accordance with agency leave and attendance policies. May supervise the work of others. Perform other duties as assigned. Qualifications:GENERAL QUALIFICATIONS and REQUIREMENTS:Education - High School Diploma/equivalent. Graduation from a two-year college or equivalent is generally preferred. Experience and education may be substituted for one another.Experience - Minimum of six (6) months of experience working as a License and Permit Specialist II in a state driver license office conducting written driver license examinations, in-vehicle road test evaluations, and cash reconciliation.Licensure and/or Certification - Valid Texas driver license is required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days and any Federal Motor Carrier Safety Administration requirements.The Certified Commercial Knowledge Examiner (CCKE) is required and must be valid. Certified Commercial Examiner (CCE) must be completed within six (6) months after promotion. Must recertify based on Federal Motor Carrier Safety Administration requirements to remain qualified for the position.Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures. In depth knowledge of Driver License laws, rules and policies.Leadership skills - Strong leadership skills with the ability to direct and motivate others, and maintain a persuasive and credible presentation style at all levels of the organization. Must exemplify the Department's core mission - to Protect and Serve Texas and the values of integrity, teamwork, accountability and excellence.Analytical skills - Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions.Interpersonal skills - Must exercise excellent interpersonal skills - position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers. Presentation/Communication skills - Must be able to effectively communicate and present information and/or training to individuals and a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations. Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; to communicate effectively; and to train others.Organizational skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.Computer systems / hardware / software - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and able to learn new software/systems as applicable to the position and Driver License System (DLS).Confidentiality - Must be able to responsibly handle sensitive and confidential information and situations.Travel/Schedule - This position requires the possibility of extended work hours as early as 7:00am to as late as 8:00pm. Weekend work may be required.PHYSICAL and/or ENVIRONMENTAL DEMANDS:
- Environment: Office, Outdoors, Vehicle;
- Ambulatory skills, e.g. stand, walk, sit; must be physically capable of entering, riding and exiting commercial and non-commercial vehicles up to 10 hours per day,
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak, hear, and exercise visual acuity;
- Ability to transfer weights of fifty (50) pounds anticipated for this position;
- Driving requirements: Occasional frequency (60%).
State of Texas Benefits and Retirement Information: A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.