Job Location : Tunica,MS, USA
PRIMARY PURPOSE:
Provide direct oversight of designated floor areas by serving as the Casino Shift Manager designee as needed. Supervises the designated table games floor area and helps foster strong employee engagement, effective employee communication, and excellent guest service. Oversee daily game protection, floor operational tasks, and employee performance and satisfaction. All duties are to be performed following departmental and property policies, practices, and procedures.
Location: Gold Strike Casino Resort - Tunica, MS
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Includes the following:
* Oversee daily table game operations for the assigned floor area, including game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demand.
* Ensure that games are handled with a high degree of proficiency.
* Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed.
* Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations.
* Ensure the compliance of games with the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected.
* Notify leadership of any unusual events, circumstances, missing items, or alleged theft.
* Assist the Casino Shift Manager in interviewing, selecting, training, supervising, and counseling table games employees for the efficient operation of all table games operational functions for the assigned shift.
* Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.
* Perform other job?related duties as requested.
MINIMUM REQUIREMENTS:
* Bachelor's degree and/or two (2) years of prior relevant experience.
* In?depth understanding of the rules of all table games, including standards, regulations, and operations.
PREFERRED:
* Six (6) years of table games work experience.
* Previous experience working in table games operations in a similar resort setting.
* Five (5) years of experience supervising.
* Two (2) years of dealing experience.
* Knowledge of all games offered.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
* Ability to obtain and maintain licensing by the appropriate gaming authority.
KNOWLEDGE, SKILLS, AND ABILITIES:
* Working knowledge of table games operations, dealing, standards, and rules.
* Excellent listening skills.
* Excellent judgment and superior problem-solving and decision-making skills.
* Excellent interpersonal skills to deal effectively with complaints, conflicts, or disputes.
* Ability to establish credibility and rapport with other leaders both within and outside the department.
* Ability to establish credibility and rapport with employees and guests.
* Ability to foster a culture of excellent guest service, high levels of employee engagement, and an overall positive work environment.
* Ability to effectively communicate in English, both oral and written forms.
WORKING CONDITIONS:
* This is not intended to include every duty or responsibility of the job nor is it intended to be an all?inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.