LN Concerts, General Manager - Fillmore SeattleJob Summary:WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivalsannually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's 50 Companies that Care . We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.THE JOBWe are seeking a General Manager to oversee business operations at Fillmore Seattle ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.WHAT THIS ROLE WILL DO
- Establish and maintain high standards of customer service for staff, customers and vendors
- Identify and maximize revenue drivers while optimizing the overall guest and artist experience
- Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
- Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
- Manage team to high standard through clear communication of goals and expectations
- Create and maintain a positive venue culture with employees, guests, and visiting artists
- Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
- Responsible for meeting staffing levels and budget targets of concerts
- Manage relationship with State and municipal governments
- Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
- Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
- Develop and implement best practices for traffic, parking operations, and pedestrian queuing
- Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
- Work with legal department on contracts and insurance requirements for all outside contractors and vendors
- Promote and establish ticketed venue rental events
- Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions
- Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
- Coordinate and facilitate event set-up with Operations Manager and team
- Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting
- Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions
- Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams.
- Implement and comply with the company's audit procedures
- Ensure that employee performance is monitored and reviewed
- Manage employee attendance records
- This position typically supervises many exempt and non-exempt positions
- Responsible for meeting staffing levels and budget targets for each event
- Ensures advance contact for each show with tour/event production managers. Fulfills requirements with input on budget from Talent booking division
- Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management
- Available to work nights, weekends, and holidays.
- On site for events prior to load in and until load out
- Any other reasonable duties as assigned by the executive managementWHAT THIS PERSON WILL BRING
- Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management
- Ability to perform all job duties and responsibilities
- Requires excellent communication skills, both verbally and written
- Must have expertise in profitability analysis and budgeting
- Exhibits strong problem-solving skills in long term and immediate situationsEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr