Job Location : Richardson,TX, USA
Job Description
Infosys is seeking Customer Success Manager. This role is to help enhance and expand our Software-as-a-Service (SaaS) Healthcare product offerings. Join a team of highly motivated technology team that work at startup pace in a large corporation.
Required Qualifications:
* Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US
* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
* 11 years of Software services or Software product experience.
* 5+ years of overall experience with a Software product organization as a Customer success manager or above
* Experience with enterprise scale Program Management of Digital Transformations in Payer, Provider or PBM Organizations
* 8+ Experience working with Payer, Provider or PBM Organizations
* Knowledge of software development security, cryptography and Cloud security.
* Knowledge of various open-source software and development tools
* 3+ years of SaaS implementation experience is strongly preferred
* Strong & effective communication.
* Experience with a variety of problem-solving techniques.
* Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment
* Must have Agile Product Development Methodology
* Strong analytical ability with exposure to data science and automation.
* Thought leader on process improvement methodologies
* Ability to work with distributed teams in India and US and across time zones.
* Take complete ownership for ensuring success of all implementations.
* Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.
* Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT
* Track and manage billing for 2-3 tenants.
* Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.
* Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues
* Manage and present monthly and quarterly platform and team metrics to SLT levels
* Support development, monitoring and track implementation project plans that includes internal and external teams.
* All applicants authorized to work in the United States are encouraged to apply.
Preferred Qualifications:
* Sound knowledge and experience on Agile. SAFE Agile experience certification is preferred
* Experience and desire to work in a management consulting environment that requires regular travel
* Planning and Co-ordination skills
* Good Communication and Analytical skills
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.