Customer Service Specialist - Intermediate
: Job Details :

Customer Service Specialist - Intermediate

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Full-Time, Unlimited AFSCME Vacancy Notice

Posting Date: 12.12.2024

Classification: Customer Service Specialist- Intermediate (CSS-I)

Campus: Willmar

Bargaining Unit: AFSCME, 206

Employment Condition: Unlimited, Full-time

Classified Status: Classified

Work Schedule: Monday- Friday, 8:00AM-4:30PM

Work Area: Student Services

Wage: $20.45- $27.12

PCN: 00760040

Job Summary

This position serves as the front line of the Student Services department and is focused on delivering high-quality customer service via face-to-face, email and telephone interactions. This position delivers support to students and their families, faculty, staff and others in the College community by providing essential information, assistance navigating online resources, answering questions in the areas of course enrollment information, academic records, financial aid, disability services, payments and billing. This position requires a strong working knowledge of all service areas of Student Services and is expected to work directly with the Student Service staff on more in-depth inquiries. This position requires a high level of customer service, professional knowledge and ongoing training in order to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position also provides general reception for the college and administrative support, which may include but is not limited to data entry, management of student files and records, document imaging and managing appointments within the customer relationship management system.

Job Information Sheet [PDF]

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