Traditional Health Worker Liaison
: Job Details :

Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.This position will serve as the regional Traditional Health Worker (THW) resource for providers and community-based organizations to advance the integration of and access to THWs. The THW Liaison is responsible for building and expanding the THW network. They will act as the hub for THWs in the CCO service area, providing THW-specific technical assistance to provider partners and prospects to advance TWH integration, access, and best practices. The THW Liaison will work closely with providers, community stakeholders and the Provider Network Programs team to develop the annual THW Implementation and Utilization Plan to increase regional availability of THW services. This position will be responsible for collaborating across departments to collect data and develop reports to meet regulatory requirements.Essential Responsibilities:

• Serve as the regional THW resource for providers and community-based organizations to advance the integration and utilization of THWs.
• Provide technical assistance and education for providers on THW scope of practice, benefits, supervision and availability of THW services. Includes the development of materials, webinars, and other educational documents. Promote education through PacificSource mediums and external presentations.
• Advance the integration of THWs into the delivery of contracted services in collaboration with internal stakeholders and based on best practices. Outreach to current and future employers of THWs to develop THW contract prospects. Develop and maintain THW prospect lists.
• Develop THW baseline utilization measures and performance indicators over time in collaboration with Analytics and the Provider Programs team. Use measures to identify integration barriers and develop strategic solutions.
• Develop the annual THW Integration and Utilization Plan. Ensure strategies increase recruitment and retention of THWs in the provider network, are aligned with the provider workforce development program, and are compliant with OHA regulations and the OHA Traditional Health Worker Commission's best practices under the Office of Equity and Inclusion.
• Implement PacificSource's THW Integration and Utilization Plan. Prepare annual THW Implementation and Utilization Plan Report to meet OHA requirements. Contribute to other required reports including the Delivery Service Network (DSN) report.
• Develop effective solutions and manage schedule, timelines, activities, and milestones to ensure thorough development and timely implementation of projects. Routinely monitor and report on progress.
• Participate in the development of the member engagement plan and THW payment methodologies.
• Represent PacificSource THW interests with provider and community-based THW organizations to build collaborative partnerships that advance integration efforts in alignment with PacificSource provider workforce development strategies.
• Collaborate with the OHA THW Commission and Office of Equity and Inclusion to implement best practices and meet regulatory requirements.
• Actively participate in various internal and external committees in order to disseminate information, represent company philosophy, and advance THW best practices.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Participate in and support project teams led by other departments and provide necessary input to support the goals of colleagues
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Work Experience: Three years of experience in healthcare, public health or community-based organization. Prefer experience as a THW or in health care coordination services. Experience preferred in strategic relationship development, training, and/or facilitating groups.Education, Certificates, Licenses: Bachelor's degree required or equivalent combination of education and experience required. THW training and certification strongly preferred.Knowledge: Knowledge and understanding of social determinants of health and health equity. Commitment to diversity and inclusion. Experience with program implementation. Relationship building and community collaboration. Experience giving presentations. Organizational skills with solid experience in using computers and various software applications. Ability to work independently. Bi-lingual strongly preferred.Competencies:Building Customer LoyaltyBuilding Strategic Work RelationshipsContributing to Team SuccessPlanning and OrganizingContinuous ImprovementAdaptabilityBuilding TrustWork StandardsEnvironment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 50% of the time. Rare overnight travel.Skills:Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, TeamworkOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.