Job Description:As an Operations Manager, you will demonstrate a strong understanding and passion for Sales, customer communication, account management and customer support (from pre-sales to post-purchase), internal communication in a large organization, eCommerce operations and systems, data, and analysis, and be able to articulate ideas that build and improve processes. The role will work closely with customers, sales colleagues, other eCommerce functions and cross-functional partners in Mobile, Display, TV, Memory, and Appliance product lines to deliver a positive customer experience for the Client Business eStore. Responsibilities:
- Sell Client Products and Solutions, directly to SMBs, mid-market companies, and strategic partners, via Client's B2B Online eCommerce Store
- Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts
- Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
- Track customer requests and status while working with various internal teams to fulfill the need
- Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Client B2B eCommerce
- Develop account plans aligned with our customers' strategies, assess their progress, and guide them on the journey of transformation to mobility, while growing adoption of the Client ecosystem (Mobile, Display, TV, Memory and Appliance)
- Ensure 100% satisfaction with all prospects and customers
Desired background / mindset / skills:
- Bachelor's degree required
- 3-5+ years' experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
- A get it done now attitude with experience and capability to work in a highly autonomous environment
- Experience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business Deal
- Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
- Strong project or program management experience with attention to documentation, tracking and details
- Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
- Ability to articulate and present our value proposition to target strategic partners
- Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
- Strong customer-centric focus/ability to anticipate and react to user needs
- Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
- Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
- Ability to anticipate how a decision made can affect our customers, partners, ecosystem, and operations
- Expertise in Microsoft Excel
- Strong understanding of current technologies and systems that support the digital ecosystem
- Strong understanding of eCommerce sites and merchandising
The hourly range for roles of this nature are $40.00 to $50.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.