ATLANTICARE ROLE DESCRIPTION TITLE: Program Communications Specialist JOB CODE: # 3407EXEMPT: X NON-EXEMPT: DATE: 9/18/24 REVISED:
- Degree in communications, journalism, business, or related field required.
- 3-5 years' experience in communications, journalism and/or public relations required.
- Experience in Information Technology communications for large programs preferred.
- Excellent content strategy, verbal and written communication skills.
- Strong project management, interpersonal, organizational, communication and presentation skills required to ensure stakeholder clarity of program objectives and deliverables.
- Ability to translate complex IT initiatives and terminology into easy-to-understand language for non-IT team members
- Requires proactive, solutions-oriented, problem-solving mindset.
- Proficiency with computer applications is required.
- Must be able to multitask and work well under pressure.
- Ability to work independently to drive projects and initiatives forward.
POSITION SUMMARY The Program Communications Specialist will work closely with the Chief Program Officer to develop and execute a comprehensive communications strategy in support of AtlantiCare's large scale initiative, AtlantiCare Powered by Oracle Health. This position is responsible for overseeing and coordinating multi-channel communications across both the organization and functional working groups, ensuring awareness, progress and alignment with the goals of our 27-month IT program implementation. This role will be responsible for crafting regular, project-based communications that deliver clear, consistent, and high-quality messages. The successful candidate will use a variety of communication tactics to foster transparency, trust, engagement and collaboration across stakeholders. Additionally, this position requires the ability to translate complex IT initiatives and terminology into easy-to-understand language for non-IT team members, ensuring clarity, understanding and smooth collaboration across all departments. Responsibilities include, but not limited to: Program Communications & Stakeholder Management:
- Serves as the central point of communications for AtlantiCare Powered by Oracle program initiative.
- Develop and implement a comprehensive program communications strategy that supports clear, consistent and timely update to all relevant stakeholders.
- Collaborates with Internal Communications Manager to manage organizational-wide communications that engage and inform team members at all levels of the program's progress. This includes communications before and after milestone events, regular program updates, alignment with corporate communication standards.
Working Group Coordination:
- Oversee the creation, editing, and dissemination of project-based communications across various platforms and functional working groups, ensuring team members are on the same page, addressing questions or concerns promptly.
- Support the scheduling and coordination of meetings, documentation, and communications for working groups to keep projects on track.
- Manage communications with 3rd party partners, ensuring they are delivered on-time, aligned to the project goals, and coordinated with corporate communications.
Project Tracking, Measurement and Reporting:
- Maintain a thorough understanding of project timelines, deliverables and key milestones to ensure communications align with program goals.
- Assist in developing and delivering clear progress reports, presentations and other program documentation as needed by leadership and stakeholders.
- Establish metrics to measure communication effectiveness, providing regular updates and insights on communication performance. Recommendations adjustments to ensure communications reach intended audiences.
QUALIFICATIONS EDUCATION: Bachelor's degree in communications, journalism, business, marketing, or related field required. LICENSE/CERTIFICATION: N/A EXPERIENCE: 3-5 years' experience in communications, journalism and/or public relations required. Excellent verbal and written communication skills. Strong project management, interpersonal, organizational, communication and presentation skills required. Proficiency with computer applications is required. Must be able to multitask and work well under pressure. Strong supervisory experience required. Healthcare and Healthcare IT experience a plus, but not required. PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position. WORK ENVIRONMENT This position requires some walking/standing and may have prolonged period of sitting. Works with such equipment as computer terminal, fax machine, printer, telephone and copier. Position requires frequent travel, flexibility of hours including weekends, evenings, and on-call coverage as well as lifting up to 20 lbs. Essential functions of this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP This position reports to Information Technology department leadership and is an individual contributor position. The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.