Consumer Sales Trainer
: Job Details :

Job DescriptionPosition Title: Consumer Sales Trainer$50,625 to $84,375 annually DOEComprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paidsick leave and paid time off, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We aredelivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved bymainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,so does our need for team members who can help us grow and realize our goals.We may be building internet, but we are reaching real people. We strive to build relationships and providecustomers and communities with refreshingly great experiences.We emphasize our values in all our interactions:Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We putourselves in their shoes and give them our full attention.Empowering You: We empower our customers to choose the products that best meet their needs, andwe support our employees to implement solutions that elevate the experiences of our customers andcoworkers.Innovation and Improvement: We always look for ways to make the experiences of our customers -and each other - better.Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as acorporation.Job SummaryThe Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery andlearning assessment and performance progress of all aspects of the Consumer Sales personnel.This position is to be located within Western Washington, Eastern Washington, Northern Oregon, or Coeur d'Alene, Idaho areas. This is mostly remote but must be able to travel to a local office up to 15% of the time when necessary.Essential Duties and Responsibilities:The Essential Duties and Responsibilities listed below are a range of duties performed by the employeeand not intended to reflect all duties performed.

• Develop and implement training strategy, program and curriculum for the sales organization thatincreases the Direct Sales team's productivity and performance.
• Launch all Residential and SMB product training, including new products, existing products, andrelated pricing.
• Sales training facilitation to include scripting, time management, sales efficiency and increase inclose rates.
• Condense complex and technical content, into an effective sales focused framework concerningcourse development and execution.
• Partner with internal subject matter experts to meet Sales enablement needs and training, billingperformance, software and support, routing tools and order entry.
• Delivery of blended learning model to include both face-to-face and virtual classroom-basedlearning.
• Regularly observe team member performance on calls and client communication and provideongoing coaching, mentoring, and documentation for continual sales performance improvement.
• Establish and maintain formal and informal key performance indicators to track effectiveness ofsales training program and initiatives.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• Bachelor's degree or equivalent on the job training or experience.
• 2+ years' experience in sales training and development.
• Experience in telecom or similar industry preferred.
• Demonstrated leadership experience in Sales Training roles in growth organizations.
• Experience fostering a stimulating learning environment.

Knowledge, Skills, and Abilities:

• Demonstrated ability to facilitate training for various size groups, both in-person and virtually,across a diverse audience.
• Strong verbal and written communication, attention to detail, and organizational skills
• Ability to establish and maintain cooperative working relationships.
• Ability to explain complex information and instructions in a clear and concise manner.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Excellent customer service skills.

Work AuthorizationApplicants must be currently authorized to work in the US for any employer. Sponsorship is not availablefor this position.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodation may be made toenable individuals with disabilities to perform the essential functions.Essential and marginal functions may require maintaining the physical condition necessary for bending,stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in acomfortable position with frequent opportunity to move about. The employee must occasionally lift and/ormove up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,color vision, peripheral vision, depth perception, and the ability to adjust focus.Work EnvironmentWork is performed in an office setting with exposure to computer screens and requires extensive use of acomputer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern officesetting.At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employeesmay not hold outside employment nor be self-employed without obtaining approval in writing from ZiplyFiber. In holding outside employment or self-employment, employees should ensure that participationdoes not conflict with responsibilities to Ziply Fiber or its business interests.Diverse Workforce / EEO:Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless ofrace, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and thepresence of a non-job-related handicap or disability or any other legally protected status.Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber mayrequire pre-employment drug screening.Ziply Fiber is a drug free workplace.