SKATE GUARD - Montclair State University Ice Arena
Sports Facilities Management, LLC
LOCATION: Little Falls, NJ
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Montclair State University Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Little Fall, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Montclair State University Ice Arena is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Skate Guard will be responsible for ensuring the safety and enjoyment of all visitors at the ice rink and will play a crucial role in maintaining a fun and safe environment for guests of all ages and skill levels.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Actively monitor the ice and remind skaters to follow all safety guidelines and rink rules
- Address any unsafe behavior by skaters
- Assist skaters including beginners requiring guidance or individuals who have fallen and need assistance getting up
- Educate skaters about rink rules and encourage compliance to maintain a safe environment
- Assist skaters in the use of appropriate gear such as helmets and skates
- Respond to and notify management of any incidents, accidents, injuries, and altercations
- Provide basic first aid in case of minor injuries
- Alert management and assist with emergency situations as needed
- Assist with special events, including set-up, monitoring, and clean-up as required
- Provide courteous and friendly service to all guests and staff
- Be knowledgeable about the facility, prices, services, promotions, and events
- Know and enforce the facility's policies, procedures, and rules
- Assist in maintaining the cleanliness of the ice and surrounding areas
- Report any maintenance issues to the management team
- Assist other departments as necessary
- Complete special projects, daily assignments, and other duties as directed by management
THE IDEAL CANDIDATE HAS:
- 2-4 years of experience in the Sports/Recreation field
- Strong eye for detail and safety compliance
- Experience in coaching or mentoring athletes or children
- Proven success in being a quality team member
- Experience and success in customer service, leadership, and organization
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
MINIMUM QUALIFICATIONS:
- First-Aid/CPR certification or ability to obtain certification upon hire required
- Can work with a wide variety of age groups
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Previous experience as a Skate Guard or in a similar role is preferred
- Have sports experience or an interest to learn
- Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 40 pounds waist high
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
- Facility has intermittent noise
- Must be able to skate for extended periods
- Must be able to walk intermittently
- Must be able to work in cold environments for prolonged periods
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