Job Location : Laurel,MS, USA
Job Summary
DESKTOP SUPPORT ANALYST
Basic Function: Responsible for answering phone calls to the IT department and directing them to the appropriate person(s), resetting passwords, and performing basic technical tasks.
Principal Accountabilities:
+ Answer phones, triage/resolve hardware and software issues, and direct calls to the appropriate personnel.
+ Manage help desk ticket system queues.
+ Create/manage user accounts and access control for various SCRMC systems. e.g. Cerner, Active Directory, VMWare Horizon View.
+ Maintain accurate records of interactions with customers and recurring user issues.
+ Follow up with customers as needed to ensure problems are resolved.
+ Adhere to SCRMC standards.
+ Perform other duties as required or assigned.
Minimum Qualifications:
Strong written, verbal, and interpersonal skills.
Problem-solving and research skills to find quick solutions to customer issues.
Computer knowledge and keyboard skills.
Ability to work in a team environment.
Must be able to read, write, and understand written and verbal communication.
Ability to lift up to 25 lbs.
Education:
High School Diploma or G.E.D.
Enrollment in, or completion of, an IT-related study/degree program is preferred but not required.