NOTE: THIRD PARTY VENDORS, EMPLOYERS, or SIMILAR ARE NOT ELIGIBLE, due to client restrictions.
Client: Pharmaceutical Manufacturer
Role: IT Field Services Technician
Location: Harmans, MD/Baltimore, MD
Type: Onsite / Contract-to-Hire
Compensation: 35.00 - 40.00/HR
Job Description:
The Field Services Technician will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.
Key Responsibilities:
- Understands basic user technology issues and provides solutions based upon basic proven methods.
- Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards.
- Interacts with clients to process basic service requests or resolve basic technical problems.
- Replaces and rebuilds hardware components as needed.
- Installs/removes/configures basic software applications.
- Ensures compliance with system patching & AV requirements
- General site application support & troubleshooting
- General network, telecom & server support
- Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
Requirements:
- Minimum 1-3 years of experience as an IT Technician or related capacity
- Associates degree in Computer Science or equivalent work experience
- Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
- Minimum of 3 years relevant direct technical support experience.