ROLE: Process and Change Director
LOCATION: Atlanta, GA (Hybrid)
TRAVEL EXPECTATIONS: Up to 30%
SALARY: $95,000 - $125,000
ABOUT PURPOSE BUILT COMMUNITIES
Purpose Built Communities (“Purpose Built”) is an incubator, convener, and catalyst for social change at the neighborhood level. Purpose Built is a philanthropically-funded nonprofit organization that partners with local leaders—its Network Members—to design, direct, and accelerate neighborhood transformation initiatives across the United States, enabling residents to experience greater racial equity, improved health outcomes, and increased upward mobility.
Purpose Built provides pro-bono guidance, coaching, and support to these local leaders, their staff, and stakeholders in implementing and growing a holistic model of revitalization in their neighborhoods. With Purpose Built's Network Members and strategic partners, Purpose Built believes every neighborhood should have affordable, high-quality mixed-income housing, excellent schools that keep student success central, inclusive spaces that nurture residents' physical and mental health, and a thriving commercial core that maintains economic vibrancy. The throughline uplifts the legacy and supports the vision of the people who have long called that neighborhood home.
Purpose Built supports 27 Network Members with pro-bono services, including technical assistance, a robust Community of Practice, data and evidence strategies, racial equity programming, policy support, fundraising, and more. As Purpose Built continues to evolve its Model and support structures, it focuses on amplifying its value proposition, telling a collective story of Network impact, and establishing its leadership in place-based work.
Purpose Built Communities' Core Values:
- Possibility: Our purpose is proving the possible, not settling for the probable.
- Impact: We take action and build bridges to create lasting impact.
- Community: We cultivate connected, mutually contributing communities.
- Equity: We ground our work in the foundational beliefs that race and place matter.
To learn more about Purpose Built Communities, visit: www.purposebuiltcommunities.org.
ABOUT THE PROCESS AND CHANGE DIRECTOR ROLE
Reporting to the Chief Strategy and Operations Officer (CSOO), The Process and Change Director will play a critical role in shaping the future of our organization by designing and implementing robust business processes and leading change management initiatives. This position requires a strategic thinker with a strong background in project management and organizational development. This role will work closely with the Project Manager, Network Member Success, and other Purpose Built staff to optimize processes across the organization.
RESPONSIBILITIES
- Lead the development and implementation of process improvements and change management strategies across the organization.
- Collaborate with leadership and staff to understand current processes, identify areas of improvement, and integrate change management practices to support strategic goals.
- Design and facilitate project and change management workshops and training sessions for staff at all levels.
- Serve as a liaison between different initiatives and departments to ensure alignment and synergy in project execution and process improvement efforts. Advise process owners on implementing changes and helping prioritize organizational projects holistically rather than narrowly focusing on specific tasks.
- Assess and select the right tools for process and change management.
- Develop metrics and measurement tools to evaluate the effectiveness of implemented processes and changes.
- Support the leadership in creating a structured approach to continuous improvement and organizational learning.
PREFERRED QUALIFICATIONS
Previous Experience
- Minimum of 5-7 years of experience as an external or internal consultant, focusing on business process management, change management, and project management.
- Demonstrated ability to lead and manage comprehensive process redesign and organizational change initiatives.
- Strong analytical skills and experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent interpersonal, communication, and presentation skills; capable of working effectively with teams and stakeholders at all organizational levels.
- Ability to thrive in a fast-paced, evolving environment and navigate complex challenges with a proactive, problem-solving approach.
- Previous experience providing strategic support to senior leaders is preferred.
Skills and Abilities
- Strong written and verbal communication skills; articulate ideas clearly and concisely.
- Ability to drive own workstreams, successfully balancing multiple projects, and prioritizing tasks to meet deadlines. An effective internal and external project manager who can drive results and decisions through cross-functional collaboration and integration across the organization.
- A self-starter with the ability to work with minimum supervision.
- Strong critical thinking and active listening skills, with the deliberate ability to identify challenges and develop effective, practical solutions. Ability and openness to adapt plans as priorities change, challenges emerge, and new information becomes available.
- Ability and desire to build and implement change management processes, systems, and tools.
- Capable of analyzing situations and making sound recommendations based on available information. Adept at identifying issues, generating solutions, and implementing effective strategies.
- Ability to build and maintain strong, positive relationships with colleagues and stakeholders. Maintaining a positive attitude and approach in all professional interactions and tasks.
- Skilled in handling sensitive matters with tact and discretion.
Staff Attributes for All Roles at Purpose Built
- Deep investment in Purpose Built's Core Values.
- Ardent commitment to continuing on a racial equity journey organizationally within Purpose Built and its Network, as well as personally.
- Exemplify a respected professional recognized for collaborating with others with a commitment to integrity, candor, and transparency.
- Lived or shared experience with the people who call Purpose Built communities home is a plus.
COMPENSATION AND BENEFITS
$95,000 - $125,000. Purpose Built Communities offers a generous and comprehensive benefits package effective on the first day of employment for all full-time staff that includes:
- Options for fully-paid or subsidized health insurance plans.
- Subsidized dental and vision insurance plans.
- 401(k) retirement plan, including an employer match contribution of up to 4% of salary.
- Cell phone reimbursement of $75 per month.
- 12 weeks of fully paid parental leave in connection with the birth or adoption of a child.
- Fully-paid Life and Accidental Death and Dismemberment Insurance plan of $50,000.
- 17 days of PTO per year for employees in their first three years of service. Annual PTO allotments increase with additional years of service up to 28 days of PTO at 15+ years of service.
- 24 paid organizational holidays and 1 paid floating holiday.
- Flexible work model.
Purpose Built Communities is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, gender expression, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.