The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.
Core Responsibilities & Duties:
- Focus on relationship with client in order to gain 100% of appliance delivery business
- Focus on Independent Contractor Partnerships (Profitability & Compliance)
- Achieve goals set forth by the client & Hub Group Final Mile
- Develop and hold your staff accountable (if applicable)
- Continuously recruit and retain Independent Contractors
- Manage claims and their processes (with FOC assistance)
- P&L Management (Controllables)
- Delivery Expense (Minimums / effective routing, support expense)
- Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
- Warehouse Expense (Contracted Labor, Inventory variances)
- Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
- Achieve Location Margin goals
- Rental car vs mileage reimbursement
- Communicate effectively with the DIA, DIM and client staff
- Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
- Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
- Showroom visits as needed in order to build/maintain relationship with client
- Maintain tote inventory and hold BP's accountable (trade stock)
- Enforce and adhere to company policies and procedures.
- Responsible for loadout / warehouse oversight of QC with getting teams off dock
- Actively route monitor teams from the road (see SOP for details)
- Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
- Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
- Hold BP meetings as needed to review claims, settlements, compliance, etc.
- Participate in Client and internal conference calls
- Provide Weekly updates on your locations. Weekly recap should include:
- Your schedule for the week
- Summarized update of location(s)
- Standup recap
- Ride behind recap
- Aging invoices update (if applicable)
- Other duties as assigned
Qualifications:
- Proven leader
- Effective communication skills
- Proven results
- Organized
- College degree or equivalent experience