Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.
Inter-Con is Everywhere Security Matters.
About the job
The Operations Manager reports to the Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties:
- Manage daily operational and administrative functions across multiple security contract sites in the Baltimore area
- Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
- Support the Director of Operations operational decision-making process
- Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site
- Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
- Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.
Qualifications
- Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.
- Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
- An understanding of security operations and contracts management preferred.
- Understand operational KPIs and ability to utilize data to drive operations.
- Strong interpersonal, critical thinking and time management skills.
- A great communicator that gets the value of teamwork.
- Experience in general office setting in a supervisory role preferred.
- Comfortable in an ever changing, fast paced, sometimes stressful environment.
Other Requirements
- Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
- Adept in leading teams in complex problem solving.
- Customer Service orientation required.
- Able to interact in a corporate environment and effectively communicate with all levels of management.
- Must be flexible and possess the ability to meet deadlines
- Excellent time-management, organization and multi-tasking skills required.
- A dependable team player with business maturity, enthusiasm, and a positive work attitude.
- Ability to work in a matrixed environment.