Enrollment Manager
: Job Details :

This is a full-time, in-person position at Camp Belknap, an all boys, overnight summer camp in Tuftonboro, New Hampshire. Founded in 1903, it is an independent, non-profit organization.

Responsibilities:

Communication & Administration:

· Staff the camp phone line, addressing questions and directing the caller to the appropriate person

· Manage the administrative email, responding or forwarding to the appropriate staff member

· Pick-up, sort, and send all mail (USPS) and manage the summer mail boat process

· Welcome all visitors and groups, providing needed support and direction

· Work closely with Communications Director to chart out communication strategy for enrollment, event execution, and participant and family communication

Registration:

· Manage and administer the camper registration and enrollment process

· Manage waitlists for all summer and fall programs

· Coordinate registration and invoicing for camp events and auxiliary programs

· Maintain accurate records of tuition payments, including the processing and posting of all payments and invoices

· Support the monthly reconciliation of all revenues related to tuition

· Serve as the liaison for all camper and guardian requests

· Administer the camper policies and communicate these policies when required

· Assure all participant and guardian contact information is updated in Salesforce database

· Update and maintain medical information through electronic medical record database

· Conduct pre-arrival review of participant documents and make follow-up phone calls to individuals and families

· Support the coordination and housing placement of summer campers and auxiliary program participants

Scholarship Management:

· Lead scholarship management of existing partner organizations and schools

· Manage all payment plans for tuition and coordinate with staff accountant

· Conduct annual visits with all scholarship partners with an in-person meeting for those within two hours of camp

· Onboard new scholarship partners and participants

· Manage and execute the trunk scholarship program, ensuring that all necessary supplies are ordered, distributed and collected each session

· Manage and cultivate the camper Bugler program, including enrolling Buglers each session and supporting the free bugle rental program and online classes

Camper & Guardian Onboarding

· Execute and manage virtual and in-person New Camper Orientation

· Serve as the primary contact for camper family questions

· Track guardian requests and conversations through Salesforce

· Educate new parents on Belknap's leadership philosophies and camp mission and policies

· Collect key information to support a successful camper experience

Data Management

· Create and design Salesforce (database) reporting and management of data related to all registration and enrollment

· Construct an enrollment summary and interpretation of data for quarterly reports. Utilize this data to outline goals and changes needed for future enrollment and scholarship processes.

· Track all applications and placement procedures for internal placement

· Collect and conduct a camp cost comparison analysis annually

· Create and distribute camper and parent surveys throughout the summer and at year-end, including a summary analysis

· Facilitate the tracking, data entry and follow up on all camper incidents

Manage Seasonal Office Staff:

· Design and manage summer seasonal office staff schedule

· Help onboard seasonal staff that will support the office team

· Encourage and solicit communication and teamwork to complete office projects

· Create, maintain and execute summer task list

Other:

· Assist in clerical work as required by the Assistant Director, or for the standard operating requirements of Belknap

· Assist in camp duties and teamwork cleaning and projects for office and camp

· Participate in aspects of camp programming to be an informed steward of camp's mission

· Work ~ 10 weekend days throughout the summer for check-in/out and other key guardian and camper facing events

Qualifications:

· A minimum of 5 years of experience in a corporate, human service or non-profit setting

· Experience with a variety of software such as Quickbooks, Salesforce or similar type products

· Excellent verbal and written communication skills

· Attention to detail

· High proficiency in MS Office Suite, Word, and Excel

· Self-motivated with the ability to multi-task

· Flexibility to work in a summer camp environment

· Bachelor's degree

· Weekend work required between May and October

Interested candidates should submit a cover letter and resume to ...@campbelknap.org