Job Location : Port Chester,NY, USA
PRIMARY PERFORMANCE RESPONSIBILITIES:
* Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.
* Logs in all data requests received from user school districts and distributes to unit staff.
* Schedules work and production consistent with department priorities.
* Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.
* Reviews printouts received from data processing and distributes to unit staff.
* Works with unit staff in resolving user problems and questions.
* Interprets manual procedures and report modification requests.
* Provides training for new employees in student services unit.
* Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.
* Confers with Manager - Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.