Job Type Part-timeDescriptionPOSITION SUMMARY:The Tribal Assistance Specialist is responsible for supporting the efficient administration of the Tribal Assistance Programs for members of the Iowa Tribe. Reporting directly to the Tribal Assistance Manager, this role involves managing assistance applications, maintaining accurate records, and ensuring the effective disbursement of benefits. The Specialist will handle case analysis, financial account maintenance, and referrals to additional resources while respecting tribal cultural norms and confidentiality requirements.DUTIES/RESPONSIBILITIES:
- Assist with the daily administration of Tribal Assistance applications, ensuring compliance with program guidelines and deadlines.
- Assess eligibility for assistance based on application guidelines, category balances, and deadlines.
- Maintain accurate and up-to-date records of all Tribal Assistance correspondence, documents, and case information.
- Manage and update Tribal Assistance account records, including timely recording of incoming funds and ensuring benefits are active.
- Develop and maintain relationships with collateral contacts to enhance the processing of assistance information and documents.
- Refer Tribal members to area social service agencies for additional financial support as needed.
- Participate in scheduled Tribal Assistance benefits training, understand operational procedures, and relay information to staff.
- Ensure the confidentiality of database and program files, protecting them from unauthorized access.
- Maintain accurate monthly Tribal Assistance accounts and reconcile any discrepancies in financial records.
- Adhere to established accounting procedures and operational guidelines to ensure program effectiveness.
- Provide guidance and support to Tribal members regarding the application process and available assistance programs.
- Identify areas for improvement in program administration and suggest enhancements to the Tribal Assistance Manager.
- Other duties as assigned.
RequirementsREQUIRED SKILLS/ABILITIES:
- Proficiency in managing daily administration of Tribal Assistance applications, ensuring adherence to program guidelines and deadlines.
- Skill in assessing eligibility based on application guidelines, category balances, and deadlines.
- Expertise in maintaining accurate and up-to-date records of correspondence, documents, and case information related to Tribal Assistance.
- Competence in managing and updating account records, including timely recording of funds and ensuring benefits are active.
- Ability to develop and maintain effective relationships with external contacts to facilitate the processing of assistance information and documents.
- Experience in referring Tribal members to social service agencies for additional financial support and resources.
- Capability to participate in training, understand operational procedures, and effectively relay information to staff.
- Strong commitment to protecting the confidentiality of database and program files from unauthorized access.
- Skill in communicating and interacting effectively with Tribal membership while respecting Iowa Tribal culture, customs, beliefs, and values.
- Proficiency in using Microsoft Office applications (Word, Excel, Outlook) and internet resources, along with the ability to gather data, compile information, and prepare reports.
EDUCATION & EXPERIENCE:
- High School Diploma or GED from an accredited institution.
- Minimum of Two Years' Experience in a business or social service program, with a focus on administrative management, record-keeping, or financial account maintenance preferred.
- Experience with Tribal Programs or a demonstrated understanding of tribal culture, customs, beliefs, and values is highly desirable, along with proficiency in Microsoft Office applications (Word, Excel, Outlook).
PHYSICAL REQUIREMENTS:
- Ability to sit for extended periods at a desk and use a computer while performing administrative tasks.
- Manual dexterity to operate office equipment such as computers, printers, and phones.
- Sufficient visual acuity to review documents, enter data, and manage records accurately
- Ability to hear and communicate effectively with Tribal members and staff, both in person and over the phone.
- Capability to move between office locations, file cabinets, and meeting rooms as needed.
CONDITIONS OF EMPLOYMENT:
- Successful completion of applicable tribal drug test.
- Successful completion of applicable tribal background check.
- Must pass background investigation for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.
- Possess and maintain a valid driver's license with no serious violations.