Job Location : Warren,MI, USA
Social Media Customer Relationship Specialist - Fully Remote after training
Company: Leading American automotive company
Schedule: Fulltime. Need to be flexible to work early, mid, or late shifts (group is open from 8am-12am). Will work 40 hours per week. Shift bids occur Quarterly. Shifts are consistent as you will work same times, 5 days a week, for 3 months at a time and then have opportunity to bid for a new shift if you would like to.
Location: Warren, Michigan - Hybrid (3 days onsite, 2 days remote) while training, Remote after training
Overview: This is a customer service position that uses social media as a platform in which to communicate with customers. In this position, you will NOT be responsible for creating marketing material and advertisements.
+ Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
+ Create and manage cases for customers needing more complex assistance.
+ Manage existing case load, complete follow-up tasks and achieve operational metrics.
+ Proactively identify sales leads and educate in-market customers on product functionality and services.
+ Effectively and accurately document customer interaction
+ Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Must Have(s):
+ 4-Year completed bachelor's degree
+ Ability to commute to the office Warren, MI.
+ 1+ years' experience supporting customers, strong written and verbal skills, experience with social media platforms
Pay and Benefits
The pay range for this position is $18.00 - $19.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Application Deadline
This position will be accepting applications until Dec 30, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.