Patient Safety and Client Care Surveyor (Hybrid) - Two (2) Positions
: Job Details :

Initial Posting Date:12/16/2024Application Deadline:01/12/2025Agency:Oregon Health AuthoritySalary Range:$5,232 - $8,024Position Type:EmployeePosition Title:Patient Safety and Client Care Surveyor (Hybrid) - Two (2) PositionsJob Description:The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation & Qualify Improvement (HCRQI) section, located in Portland, Oregon, is pleased to announce a career opportunity for two (2) Patient Safety and Client Care Surveyor positions.* Note: Effective Jan. 1, 2025, the compensation plan for this position will be adjusted to reflect a Cost-of-Living Adjustment (COLA) of 6.55%. The salary listed in this posting does not reflect the COLA.These are full-time, permanent, classified positions and are represented by a union, SEIU Human Services.These positions fall under the classification of Client Care Surveyor.What will you do?As a Patient Safety and Client Care Surveyor, your role will be to ensure that the residents of the State of Oregon have access to safe and high-quality healthcare. This will be achieved through the licensing and certification of healthcare providers under Medicare and Medicaid or through investigation of Hospital Staffing Complaints. Your responsibilities will include conducting monitoring activities, inspections, consultations, investigations, and fostering partnerships with healthcare providers and various state and federal agencies.What we are looking for:Minimum Qualifications:Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND* A license as a registered nurse.Desired Attributes:* Experience in resolving complex issues while adhering to statutory and regulatory guidelines.* Experience in addressing complex provider concerns and complaints.* Experience in methods and techniques for analysis, review, interpretation, and coordination of services for a diverse range of provider types and complaint populations.* Experience in conducting independent research, analyzing, and interpreting information to address problems and complaints, while making informed decisions.* Experience navigating the dynamic landscape of federal and state statutes, regulations, policies, and procedures.* Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.Working Conditions:The work of Medicaid and Medicare surveyors:* May require irregular work schedules with frequent schedule changes. Completion of work often requires periods of overtime.* This position requires frequently travel within the State of Oregon and occasionally to other states.* Travel often requires overnight stays.* Is a hybrid position and can be worked remotely when not working in the field. Surveyors must have full access to needed operating systems and technology and at times will have work that needs to be conducted on-site at the Portland State Office Building, located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.The work of Hospital Staffing surveyors may be conducted remotely with full access to needed operating systems and technology but at times will have work that needs to be conducted on-site at the Portland State Office Building, located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager.Duties require valid driver's license with a good driving record or other acceptable method of transportation.What's in it for you?The Public Health Division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.* We offer exceptional medical, vision and dental benefit packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: Paid Leave Days:* 11 paid holidays each year.* 3 additional paid personal business days each year and 1 day of special leave each year.* 8 hours of paid sick leave accrued each month.* Progressive vacation leave accrual with increases every 5 years.* Pension and Retirement plans.* Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) opportunity. The PSLF program may forgive student loan balances after you've made the equivalent of 120 qualifying monthly payments.* Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.* Click here to learn more about State of Oregon benefits.The Oregon Health Authority is committed to:* Eliminating health inequities in Oregon by 2030* Becoming an anti-racist organization* Developing and promoting culturally and linguistically appropriate programs, and* Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.Directions to Apply:* Complete the online application and questionnaire.* Upload a current resume that demonstrates how your personal (lived), educational, and professional experience qualify you for this position. (required)* Upload a cover letter that addresses the points listed under the section titled What we are looking for . (required)Please ensure you have provided thorough and updated application materials as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.External Applicants: Click on the Apply button and submit your application. View this video for assistance.Current State of Oregon employees: Apply via your employee Workday account through the Jobs Hub worklet. View this job aid for assistance.This recruitment may be used to establish a list of qualified candidates to fill current or future vacancies.Helpful Tips/Resources:* This posting closes at 11:59 PM on the close date listed.* Workday may timeout after 20 minutes of inactivity.* After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.* Workday performs best in Google Chrome.* Oregon Health Authority Website* Oregon Health Authority Programs and Divisions* Career Resources* Applicant Help and SupportAdditional Information:* The salary listed is at the non-PERS rate. Public Employee Retirement System (PERS) eligible employees will have their base salary increased by 6.95% and pay the 6% employee contribution to PERS. If you are not yet PERS eligible, the 6.95% pay increase and employee contribution will be effective upon PERS eligibility.* Veterans: If you are a veteran, you may receive preference. Click here for more information about veterans' preference. If you checked that you are a veteran, we will ask you for your documents later in the process.* Visa Sponsorship: Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.* Background Check: If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.Have Questions or Need Help?If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Aimee Buchholz at ...@oha.oregon.gov. TTY users may dial 711 or 1-800-###-####. For Workday technical support, please call toll-free 1-855-###-####.The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA's mission, vision, and core values, click here.The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.