Field Service Technician
: Job Details :

Position Title: Field Service TechnicianWage: $21.36 + per hourShift: 1stQPS Employment Group has a great Field Service Technician position available at a company in Sturtevant, WI. This is a direct hire 1st shift position. Field Service Technician Responsibilities include but are not limited to:- Manage time and territory to provide timely & effective resolution of customers' equipment problems / concerns in the field, sometimes in difficult situations.- Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.- Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.- Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.- Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field.- Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.- Coordinate Boom inspections and welding repairs as needed for customers. Provide / complete the required documentation for records.- Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).- Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established Service Standards.- Prepare timely field service reports in a well written and concise manner and file them on a weekly basis.- Keep abreast of industry technology and trends including concrete pumping applications / processes.- Perform additional duties as requested or required.Field Service Technician Requirements:- Excellent communication skills.- 5-10 years of technical experience.- Travel 75% +.- Associates or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.- In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.- Multi-lingual individual a plus (Spanish and/or German).- Concrete industry experience a plus....@qpsemployment.comIND012#ZRBranch: Racine WIAbout us:QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.Why Work with QPS?-Access to sought-after positions with leading employers-Dedicated placement specialists who will guide you through every step of the job search process