Full-Time New Accounts/Switchboard
: Job Details :

Full New Accounts Representative/Switchboard Operator1808 Hwy 84 West Laurel, MSOperating Hours Lobby 9 a.m. to 4 p.m. Monday through Thursday, 5:30 p.m. FridaysBENEFITS INCLUDE*Competitive pay based on skills and abilities *Bank contributes 84% to employee medical premium*Bank contributes 51% to employee dental premium*Cafeteria plan for qualifying pre-tax deductions which lowers taxable income*Two bank-paid life plans, one with dependent coverage*Bank-paid Long-Term Disability*Financial Savings Account (FSA) for pre-tax deductions to reimburse yourself for benefit expenses (from co-pays to fertility treatments not covered by insurance)*Dependent Care Spending Account (DC) for pre-tax deductions to reimburse yourself for some child or adult daycare expenses*401(k)safe harbor dollar-for-dollar matching contributions up to 5%. The Bank matches 100% of the first 1% to 3% contributed, then 50% of the next 2%. Employees are 100% vested in personal contributions.*11 paid holidays. Floating holidays offered if a holiday falls on a weekend.*Paid vacation and paid sick time that may be used for immediate family members*Four weeks paid maternity/paternity/adoption leave*Three days Grandparents Leave for maternity/paternity/adoption*Continuing educational opportunities*Annual performance bonus based on Bank earnings and employee tenure*Subsidized gym membershipsQualifications - THOSE WHO MEET MINIMUM QUALIFICATIONS WILL BE GIVEN PREFERENCE FOR EMPLOYMENT* Banking experience in new accounts is preferred although other banking experience would be considered based on longevity in the position and job performance. Most important is a steady work history and at least one year customer service experience from any industry.;* Knowledge of Bankway would be ideal;* Essential skills include a working knowledge of Word and Excel and, in general, moderate computer skills; math and reasoning abilities;* Necessary skills include organizational, multi-tasking, prioritization, initiative, communications (verbal, written and interpersonal), the ability to work independently according to Bank policy and procedures, the ability to meet deadlines, to offer assistance to others in a helpful manner and the ability to focus on a task in an open environment with the expectation of interruptions.*Learned skills will be knowledge of Bank products and services to evaluate customer needs and assist with questions. *Must be able to consistently work a required assigned schedule and be punctual. *Must present oneself professionally in dress and demeanor and be friendly and speak clearly on the phone and in person. IMPORTANT! Proper grammar, sentence structure and punctuation skills evident on resumes and applications are highly preferred.Primary Objective - Take care of customers' banking needs with concern and knowledge of Bank products and services according to practice and procedure in a team-oriented environment.The New Accounts role (checking, savings, CDs, IRAs) requires one to be able to discern the customer's needs and provide efficient service. The successful person embraces the challenges of the many responsibilities and performs them with confidence. New Accounts/Switchboard Operator serves as the liaison between the bank and its customers and instills confidence in the Bank by being informed of processes and have the ability to accurately complete documents. Primary Responsibilities - To greet customers in person and by phone with friendliness and knowledge of Bank products and services; to prepare new accounts information in compliance with regulatory guidelines and by following established procedures; order checks, take debit card applications, perform account maintenance, and to speak knowledgeably about Online Banking, Bill Pay and Mobile Banking. Must be familiar with Bank employees and what they do to properly connect a caller through the switchboard with the appropriate person. Expectations are to perform all job duties and other responsibilities as assigned and to follow all safety rules and regulations.Regular attendance according to the work schedule is necessary and essential as is receiving detailed information verbally, in person and by telephone. Extensive reading and computer use is expected the majority of the time.EEO/AAP/F/M/Disabled/Veteran