Job Location : all cities,KY, USA
About the Role
As a Delivery Supervisor, you will manage the performance and success of a team of associates. You will collaborate effectively with leadership and the client. You will have an opportunity to improve operational efficiencies. This position is REMOTE within the state of KENTUCKY.
Responsibilities
* Supervises daily tasks of complex business, technical support, and production teams.
* Manages 10 or more employees. Provides daily supervision to team members including coaching, quality checks, and work progress
* Manages hiring/termination actions and performance appraisals/reviews.
* Performs QA and agent performance evaluations.
* Reviews escalations and reports trending issues.
* Works closely with the Commonwealth of Kentucky to resolve issues.
* Impacts the quality, performance, productivity, and efficiency of the team while boosting morale.
* Responsible for the success of the team.
* Works within established precedents and practices.
* Examines information to solve ongoing problems.
* Performs work independently and unsupervised.
* Achieves goals through the work of others.
Requirements
* Requires broad technical and industry knowledge of Medicaid.
* Has a comprehensive understanding of a range of processes, procedures, systems, and concepts in the Medicaid field.
* Requires 2+ years of supervisory experience.
* Accountable for functional, operational, and/or program management.
* Understands how to coordinate efforts across teams to achieve goals.
* Assists others in achieving goals.
* Requires knowledge of Microsoft Office Suite.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:
* Remote work: Work remotely within the state of Kentucky.
Working For You
Perks and rewards designed for you:
* Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
* Retirement Savings: We will support you as you save for your future.
* Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
* Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
* Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
* Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
* Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.
* Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!