Role and Responsibilities
As the Operations Manager, you will play a pivotal role in overseeing the operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires strong leadership skills, strategic thinking, and a passion for delivering exceptional patient care. This position works with the SVP of Patient Focused Operations to oversee the operational performance of each Practice in their region.
- Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region.
- Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices.
- Monitor key performance indicators (KPIs) and metrics to assess practice performance and identify areas for improvement.
- Provide guidance and support to practice managers and staff to optimize workflow, patient satisfaction, and overall productivity.
- Work closely with finance and accounting teams to develop annual budgets, forecasts, and financial goals for each practice.
- Monitor financial performance, including revenue, expenses, and profitability, and take proactive measures to address any variances.
- Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.
- Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region.
- Conduct market analysis and identify new opportunities for practice acquisition, partnership, or market penetration.
- Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices.
- Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices.
- Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
- Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region.
- Provide ongoing coaching, mentorship, and professional development opportunities to practice managers and staff to foster a culture of excellence and continuous improvement.
- Conduct performance evaluations and provide feedback to drive individual and team growth and development.
- Performs other related duties as required
Education and Experience
- Bachelor's degree in Healthcare Administration, Business Administration, or related field; Master's degree preferred.
- Minimum of 5 years of experience in healthcare administration or operations management, preferably in oral surgery or dental practice management.
- Proven track record of successfully leading and managing multiple healthcare facilities or practices, preferably in a multi-site setting.
- Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals.
- Thorough understanding of healthcare regulations, compliance requirements, and industry trends.
- Proficiency in Microsoft Office Suite and practice management software systems.
- Willingness to travel within the assigned region as needed.
- Time management skills; ability to multitask and complete work while traveling
- Thorough knowledge of territory, market, and clients
- Excellent problem-solving and critical thinking skills
- Organized with attention to detail
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