IT Support Specialist
At Lumin8 Transportation Technologies, we are focused on the full range of Smart Infrastructure Services (ITS) for the transportation industry. We design, construct, install, integrate, operate, monitor and maintain a wide variety of Transportation Infrastructure Assets/Technologies for our customers and our communities.
The IT Support Specialist will perform a variety of activities in support of the Companies IT and OT systems and infrastructure. The IT Support Specialist will maintain operating systems, security tools, applications, hardware, servers, e-mail systems and end-user equipment. Provide helpdesk support and resolve end user problems, process IT requests based on priority and criticality, monitor and respond to a variety of IT/OT requests and work to ensure minimal downtime of Company systems and software.
We offer a comprehensive benefits package including Paid Time Off, Holiday Pay, Discretionary Bonus, Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance and matching 401(k) plan.
To learn more about us and see out opportunities, please visit our website at www.lumin8.com
Duties/Responsibilities:
- Administers laptops, desktops, printers, switches, firewalls, cell phones, cameras, software deployments, security updates and patches.
- Provides administrative support for the company's cell phone plans, including but not limited to issuing new equipment, assigning lines, running monthly reports, re-purposing phones, etc.
- Follows and documents internal procedures.
- Assists with training new employees as it relates to the use of technology.
- Ensures each workstation has standard and, when appropriate, specialized equipment.
- Installs, assesses, and configures laptops, desktops, servers, workstations, including peripheral equipment and software.
- Maintains an inventory of all IT equipment, software, and software licenses.
- Manages computer setup and deployment using standardized hardware, images, and software.
- Assigns new user accounts for company provided software.
- Assigns email addresses and the appropriate licensing for productivity software, e.g., Office 365.
- Assigns users and computers to proper groups in Active Directory (or other management tools) as appropriate.
- Performs timely workstation hardware and software upgrades as required.
- Monitor network and technology health and respond to hardware issues as they arise; help build, test, and maintain new servers, laptops, PC, and other network technology as needed.
- Performs other duties as assigned.
Education and Experience:
- Associate degree in Computer Science, Information Technologies, or another applicable field with a minimum of 3 years of relevant work experience or equivalent combination of education and experience.
- Certifications in a relevant field (CCENT, Network+, CCNA) and a minimum of 5 years of relevant experience may be considered instead of a degree.
Required Skills/Abilities:
- Excellent knowledge of IT infrastructure, computer hardware, operating systems, and Windows software.
- Knowledge of and experience supporting Microsoft Active Directory and Exchange.
- Knowledge of and experience supporting VMWare or Hyper-V environments.
- Knowledge and experience support networking infrastructure and VPNs.
- Strong understanding of existing network programs and capabilities.
- Excellent workstation and network troubleshooting skills.
- Knowledge of and experience supporting Microsoft Windows desktop and server Operating Systems.
- Must have basic knowledge of applicable data privacy practices and laws.
- Must be willing to travel up to 25% of the time and work remote when needed/required.
- Willing to work nights and weekends and be on-call.
- Ability to work in a fast-paced and high-demand environment.
- Must have an attention to detail and ability to troubleshoot and resolve/overcome obstacles and challenges.
- Ability to work independently and with a team.
- Proficient with Microsoft Office Suite (Word, Excel, SharePoint, OneDrive, etc).
- The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
Successful candidates will have to complete and pass a pre-employment MVR, background and drug screen.
Lumin8 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information. LGBTQIA and Veterans.