Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Acentra is seeking an Operations Manager to join our growing team.Job Summary: Manages the day-to-day operations for the assigned contract or program, assuring quality customer service and support for clients and staff, including developing and enforcing operational policies and procedures, managing staff, monitoring, and managing correspondence between external stakeholders and the company, and operational status reporting to leadership.RequirementsJob Responsibilities:
- Coordinates and directs program operations, such as the Customer Service, Administrative or EAP Provider teams and directly supervises call center and/or non-clinical support staff. Coordinates special programs such as automated outreach system and incentive plans.
- Develops and maintains procedures and practices for accomplishing departmental or program goals and objectives.
- Develops and monitors business and financial metrics related to the day-to-day operational success of the program; reports and measures progress toward operational goals through periodic reviews.
- Coordinates all aspects of the center operations including program coordination, scheduling, work plan management, status reporting and issue resolution tracking.
- Assumes responsibilities for the Director, in his/her absence.
- Resolves program or department operations issues or delegates to the appropriate personnel or staff members for prompt resolution.
Required Qualifications/Experience:
- Requires a bachelor's degree and 5 years of experience or an equivalent combination of education and experience.
- Requires 5 years' experience with Medicaid MMIS - System Implementation
- Requires 3 to 5 years of recent management experience.
- Must have the ability to work within the company's decision-making and organizational structure.
- Exposure and background to MMIS operations management processes and procedures
- Expertise in employee development and performance management skills.
- Ability to analyze resources and environment appropriate to the scope of responsibility and design a course of action consistent with the company's mission and strategic plan.
Preferred Qualifications/Experience:
- PMP and/or ITIL is a plus
- Ability to successfully manage change and growth.
- Knowledge of business development, strategic planning, tactical implementation, and creation of business partnerships.
- Demonstrated expertise in managing differing customer needs.
- Ability to participate as a team member fostering collaborative decision-making among leadership, committees, teams, or work groups of diverse composition.
- Demonstrated achievement in P&L management, operational process engineering, remote operations management and new business development support.
#LI-SD1Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as a vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement you need to achieve the finest work of your career. Thank You!We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply for future openings that may be of interest. Best of luck in your search!~ The Acentra Health Talent Acquisition TeamVisit us at Acentra.com/careersEOE AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.BenefitsBenefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is $121,000.00 - $181,400.00 Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.