SummaryLocated in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties. Williamson Health is a system where your talentswill be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee. Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. o Medical, Dental, Vision o PTO o Retirement Matching o Tuition reimbursement o Discount programs o FSA (Flexible Spending Accounts) o Identity Theft Protection o Legal Aid Williamson Health is an equal-opportunity employer and a drug-free workplace.POSITION SUMMARY The Outpatient Phlebotomist is responsible for processing patients requiring blood draw, providing a high level of customer satisfaction, focus on patient care, and positive communication with customers, hospital staff and co-workers conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients.ESSENTIAL FUNCTIONS Promotes the mission, vision, and values of the organization. Exhibits and adheres to WH's Standards of Performance in all areas of job duties and responsibilities. Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff. Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care. Works well with other laboratory employees to maintain an environment of teamwork. Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures. Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements Responds appropriately to tests with a priority of STAT, call results or timed specimens Responsible for training new employees and students as assigned. Phlebotomy for outpatient draw stations, nursing homes, assisted living centers, and healthcare clinics, which include adults, adolescents, and infants. Location based on need. Processing physician orders for patient lab tests. Collection for special procedures such as therapeutic phlebotomy and glucose tolerance testing. Use of computer and handheld computer system. Processing specimens for tests sent to reference labs, and ordering in Quest 360 and the Lab Corp system. Performing Full Admit of lab requisitions in to Meditech according to procedure guidelines. Drives lab courier vehicles to off-site locations for lab as needed. Other duties as needed/assigned. POSITION REQUIREMENTS Formal Education / Training:High school graduate or equivalent Phlebotomy training or work experience. Valid operational Tennessee driver's license and insurable under Williamson Medical Center's insurance carrier for phlebotomists collecting at off-site locations.Workplace Experience:Good people skills necessary Mobilab experience preferred Equipment and Skills Training: Computer, printer, phlebotomy, customer serviceKnowledge, Skills and Abilities: • Knowledge of medical laboratory science • Strong organizational skills and interpersonal skills • Ability to determine appropriate course of action in more complex situations • Ability to work independently, be attentive to detail and maintain a positive attitude • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work • Ability to maintain confidentiality of all medical, financial and legal information • Ability to complete work assignments accurately and in a timely manner • Ability to handle difficult situations involving patients, physicians, or others in a professional manner • Strong computer skills Physical and Environment Requirements: • Exposure to blood and body fluids, infectious and contagious diseases, chemicals. • Ability to communicate in English verbally and in writing. • Ability to perform multi-functional tasks. • Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications • Ability to learn, reason and perform mathematical calculations related to job. • Ability to use critical thinking skills. • Requires light to moderate work with 40 pounds maximum weight to lift and carry. • Manual dexterity and mobility in both hands; exposed to repetitive motion. • Frequent reaching, bending, stooping, kneeling, and crouching. • Requires prolonged standing and walking • Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient vol-umes Key Results:
- Positively identifies patients and specimens
- Selects correct patient in Meditech and FaxCert
- Verifies patient ID with the patient
- Properly labels specimens using 2 identifiers.
- Uses handheld computers properly for specimen collection.
- Produces work with very few errors (order entry and phlebotomy)
- Enters complete and accurate information in computer
- Uses proper technique for specimen collection and specimen integrity.
- Provides/promotes acceptable wait times for outpatient draw stations as indicated by Press Ganey scores:
- Provides/promotes courtesy to patients for outpatient draw stations as indicated by Press Ganey scores:
- Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
- Motivated - takes initiative for work that needs to be done
- Helps coordinator with tasks as needed
- Follows through on work assignments
- Willingly seeks out/accepts new responsibilities with work in area is done/caught up
- Keeps up with daily responsibilities such as restocking and admitting.Works efficiently
- Makes good use of time
- Completes assigned responsibilities timely and accurately
- Does not leave draw station unattended
- Follows laboratory policies and procedures regarding:
- Reviews orders for missing information
- Insurance and billing: appropriately register patient
- Screening for Medical Necessity and coding
- Processing specimens for reference labs
- Accessioning and admitting
- Preparing batchesWorks as a team
- Helps co-workers without prompting
- Respects differences of age and diversity
- Discourages criticism of co-workers
- Workload fairly distributed with those on same shift.