Overview:
The US Oncology Network is looking for a Scheduler to join our team at Texas Oncology. This full-time position will support Medical Oncology and Hematology teams at our San Antonio Central Business Office at 100 NE Loop 410. Typical work schedule is Monday thru Friday, 8:30am to 5:00pm.
As a float this position could travel to any and/or all sites with the San Antonio region including both Hill Country sites- (Fredericksburg, Kerrville, Downtown, Medical Center, Stone Oak, Westover Hills, Northeast, and New Braunfels)
As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same todayat Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve More breakthroughs. More victories. in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
The US Oncology Network is one of the nations largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Note from Hiring Manager: Join Texas Oncology's dynamic healthcare team in San Antonio, where you'll be part of an organization dedicated to delivering exceptional patient care. As a Float Scheduler, you'll play a vital role in our patients' healthcare journey while developing diverse skills across multiple clinic locations.
What sets us apart:
- Career Growth: Gain comprehensive experience in oncology healthcare administration with one of Texas's leading specialty practices
- Skill Development: Master multiple scheduling systems and workflows while working alongside experienced healthcare professionals
- Stability & Support: Join an established healthcare network with over 40 years of service to Texas communities
- Meaningful Impact: Directly contribute to patient care by ensuring smooth access to life-saving treatments
- Professional Development: Access to continuing education opportunities and specialized healthcare training
- Team Environment: Work with dedicated professionals who understand the importance of collaboration and mutual support
- Work-Life Balance: Structured scheduling with clear expectations and professional scheduling protocols
- Comprehensive Benefits: Competitive compensation package including healthcare benefits, paid time off, and professional development opportunities
At Texas Oncology, we value our schedulers as essential members of our healthcare team, recognizing their crucial role in patient care coordination and practice operations. Your expertise will help ensure our patients receive timely access to critical care while maintaining the highest standards of service excellence.
Responsibilities:
The essential duties and responsibilities (including but not limited to):
- Answers all incoming calls; assesses callers needs and directs to appropriate personnel and pages clinic personnel as appropriate.? Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
- Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
- Collects co-pays, deductible and other out of pocket amounts at time of visit.
- Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Follows policies and procedures to contribute to the efficiency of the front office.? Covers for other front office functions as requested.
- Prepares correspondence, memos, forms and other typing as requested by supervisor.
- May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.? Obtains necessary pre-certification as required.
- May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
- May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
- May be responsible for scheduling post-operative follow up appointments with Physicians.
- Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Qualifications:
The ideal candidate for the?Scheduler role?will have the following background and experience:??
Level 1?
- High school diploma or equivalent required.???
- Position is entry level and requires 0-3 years experience preferably in a medical office setting.?
- Knowledge of medical terminology and coding a plus.??
- Must have excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required?
- Ability to work flexible hours across different locations
- Bilingual capabilities preferred (Spanish and English)
Level 2 (in addition to level 1 requirements)
- Minimum three years office experience, preferably in a medical office setting.
Level Sr (in addition to level 1 and 2 requirements)
- Minimum five years office experience, preferably in a medical office setting.
- Knowledge of medical terminology and coding required.