Call Center with Spanish
: Job Details :

Call Center with Spanish

BCforward is currently seeking a highly motivated Call Center with Spanish at REMOTE Position Title: Call Center with Spanish Location: Texas, TX (REMOTE) Anticipated Start Date: 12/30/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12+ Plus Months (Contract) Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [ON-SITE] Pay Range: $13.00/hr to $13.39/hr

Position Title: Call Center with Spanish

Location: Texas, TX (REMOTE)

Expected Duration: 12+ Plus Months (Contract)

NEED:

Must be bilingual in Spanish both verbal and written

*Must be available to work between Monday and Friday 7:00am to 7:00pm.

*Must have a minimum of 2 years call center customer service.

Description:

• Oversees analyses of business goals, objectives and needs of the general business environment and performs specialized or highly complex analyses.
• Serves as a subject matter expert and the liaison between technical personnel and non-technical personnel.
• Communicates with clients and/or other appropriate personnel to define client business needs; leads the translation activities of technology requirements into business language and facilitates client adoption of value added business solutions.
• Essential Job Functions Oversees, plans and designs highly complex business processes and makes recommendations in order to improve and support business activities.
• Analyzes and documents client's complex business requirements and processes; constructs conceptual data and process models, including data dictionaries and volume estimates to communicate requirements.
• Performs the function of a lead in creating complex test case scenarios for testing and/or monitoring the testing of business applications to verify that client requirements are incorporated into the system design.
• Function as a lead and provides input into the development and modification of systems to meet client needs.
• Coordinates and facilitates meetings with clients on larger accounts to gather and document requirements and explore complex solutions.
• Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle.
• Provides work guidance and mentoring to less experienced personnel.
• Participates and provides expertise in technical reviews and inspections to verify the implementation of 'intent of change' through the entire project. Provides time estimates for project related tasks.
• Creates and maintains the architecture for highly complex business process domains to ensure alignment with the organization's technology priorities.
• Basic Qualifications Bachelor's degree or equivalent combination of education and experience bachelor's degree in business administration, information systems, or related field preferred Twelve or more years of business processes and business analysis experience
• Experience working with the interface of information technology with functional groups within an organization Experience working with business processes and re-engineering Experience working with computer programming concepts and coding languages Experience working with the implementation of company value propositions Other Qualifications Strong communication skills Strong analytical and problem solving skills Strong presentation skills Strong personal computer and business solutions software skills Strong interpersonal skills to interact with customers and team members Ability to translate technical language into client language Ability to lead and work in a team environment Ability to handle multiple tasks simultaneously and switch between tasks quickly Willingness to travel Work Environment Office environment

Please be advised that all candidates will be fully screened by Client and our customer before final selection.

Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 233757 when responding to this ad.