Client Specialist
: Job Details :

Company Description

Xytex is a global leader in cryoservices, specializing in donor sperm and tissue services for patients' reproductive needs since 1975. Utilizing the latest technology and recommended procedures, Xytex cryopreserves cells and tissue, making them readily available when needed.

Role Description

Looking for an exciting career with a global industry leader? This is a full-time on-site role for a Customer Relations Specialist at Xytex in Augusta, GA. We are seeking a forward-thinking, self-motivated individual ready to join the leader in sperm banking. This role will involve providing exceptional education and support to clients while assisting them with their orders. A strong candidate will possess a customer-centered mindset, with the ability to empathetically guide clients through the process. Knowledge of fertility or healthcare will be highly valued, though a dedication to helping people and a passion for customer service are essential qualities for success in this position. If you're eager to make a meaningful impact while joining an industry leader, we'd love to hear from you.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to handle challenging situations with empathy and professionalism
• Strong problem-solving skills and attention to detail
• Experience in a customer service role is a plus
• Knowledge of reproductive health and fertility services is beneficial