Job Summary:
Elite employment law firm in the San Diego area seeking a highly-qualified intake specialist to join our team. Our firm has a substantial caseload in the form of state and federal class and representative actions, as well as individual employment lawsuits. We are seeking an experienced intake specialist who will be able to interview the hundreds of employment case leads we receive every month.
The intake specialist is an integral part of generating new business for the Firm and must be able to recognize key employment issues to explore in potential client interviews. We need someone who is patient and thorough with callers, being sure to examine all potential issues a caller's inquiry entails. We do not want someone who is just going to make calls and email notes to the intake team. We are looking for someone who will develop the conversation with callers, establish rapport, and be able to recognize in their reporting of the conversation the strength of the lead as a potential case. In short, we want someone who will know how to turn a lead into a client.
Duties/Responsibilities (included but not limited to)
- Answer call-in inquiries to the firm for potential case;
- Calling emailed leads to the firm;
- Obtaining any evidence the lead may have to support their claim, i.e., emails, wage statements, employment handbooks, write-ups, pictures, etc.;
- Reporting the potential client interview to the intake team in an organized and clear fashion;
- Following up with leads;
- Performing other duties assigned by the Firm
Required Skills/Abilities
- Ability to communicate effectively with a range of individuals;
- Excellent interpersonal social skills at all times;
- Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
- Ability to work alone or as part of a team;
- Ability to pay very close attention to detail;
- Ability to manage their time and multi-task effectively;
- Ability to maintain composure and professionalism under pressure; and
- Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);
Qualifications
- Minimum 1-2 years' experience working in a law firm;
- Knowledge of Employment Law strongly preferred, but not required;
- Can-do attitude;
- The right candidate will be able to communicate in writing clearly;
- Bilingual, fluent in English and Spanish, is not required, but certainly a plus
Employment Type: Full-time
- Work Location: hybrid
- Work remotely: hybrid
Schedule:
- 8 hour shift
- Monday to Friday
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance