Help Desk Technician -Tier 1
: Job Details :

FedTec Overview:

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

Title: Help Desk Technician -Tier 1

Location: Tinker AFB, OK

Clearance: Secret or higher

Certification : Security+CE

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:

• Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
• Generous paid time off for relaxation and rejuvenation.
• Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
• Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
• Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
• Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

• If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!