Client Delivery Associate
: Job Details :

How to Apply

Please email your resume and cover letter to ...@ducoexperts.com. Due to the high volume of applications, only the top candidates selected for interviews will be contacted. Only candidates who are based in the Bay Area will be considered for the role. If you plan to move before starting, please let us know your application email.

About Duco

Duco's mission is to empower leading companies to operate safely, securely, and responsibly by mobilizing the world's leading experts to help solve complex challenges. Duco is reinventing the way executives access and hire experts to meet the elevated demands of the most competitive organizations in the world. With a roster of thousands of world-class experts and partner organizations in over 70 countries, Duco builds and manages project-specific teams to deliver innovative and impactful solutions.

The world's largest and fastest-growing internet companies depend on Duco to surge their international capacity and expertise, and help navigate urgent, high-stake, and multilingual initiatives. Duco's proprietary technology platform and unique business model allow us to outpace other firms on agility, speed, and quality. Our primary areas of focus are artificial intelligence safety, digital threats, security, intelligence, and technology policy–including content policy, policy development, enforcement, privacy, regulation, public policy, and international stakeholder engagement.

Duco is a venture-backed company, and our leadership and investors sit at the intersection of the Silicon Valley tech industry, international business, and foreign policy. Duco is a woman-owned small business headquartered in San Francisco, California.

Duco Culture & Values

You will join a talented and high-performing team that delivers industry-defining products and services our clients expect. Our team is diverse in background and worldview. Inclusion, integrity, collaboration, and innovation are the foundation of our work. We maintain a meritocratic organization with opportunities for ambitious employees to grow their careers and network in the field. Our company values reflect these aims and expectations for our staff:

Your Opportunity

We are seeking an Associate to join our team who is an experienced (2-4 years), driven, and charismatic professional excited to help shape, lead, and grow the Client Account vertical at a fast-growing and innovative company. You will join Duco to support client engagements and program delivery. You will work across a variety of organizations to help form, refine, and mature client thinking and approaches on topics across the Technology sector – ranging from emerging technologies to tech policy to geopolitics and more.

You will support the team's project delivery, professional growth, and support of business development efforts. You will work with our clients and experts to design strategies and drive high-impact company priorities. Externally, you will represent Duco and build relationships with multiple stakeholders.

Areas of Responsibility

You will support and oversee client work and expert teams for our client solutions. Your primary objective will be to manage and deliver these programs while retaining and expanding client accounts. Your projects will span Fortune 1000 companies, fast-growing internet and technology companies, and organizations focused on solving global technology challenges. For the right candidate, the opportunity to meet new people and build relationships with world-renowned experts will be immensely rewarding.

Client Management, Retention & Program Design

• Support Program Delivery: assist in the delivery of our client-facing workstreams by working with our Duco team and experts to ensure high-quality outcomes
• Build and Maintain Expert Relationships: Be the face of Duco by managing day-to-day expert interactions. You will often serve as one of, or the key point of contact, to the experts throughout our expert's engagement with Duco.
• Assist with Client Interactions: Participate in client calls as needed to support senior team members and contribute to maintaining strong client relationships
• Contribute to Process Optimization: Deploy better approaches and best practices and constantly improve your programs, processes, and client support.

Portfolio & Team

• Support Business Development: Identify opportunities for growth within your client organizations, or at new organizations.
• Contribute to Tailored Solutions: Contribute to the development of new deliverables and services for your existing and new client accounts; work with your colleagues and experts to architect curated client solutions.

Strategy, Operations, & Management

• Support Growth & the Business: Contribute to business growth through operational improvements and strong client relationships
• Improve Our Technology: Provide strategic input on Duco's online platform product; pass meaningful feedback to the engineering team.
• Contribute to New Solutions: Contribute ideas for new product offerings, solutions, or ways to scale.

Key Qualifications

A great candidate for this position should have experience supporting programs and projects, collaborating with teams, crafting executive-ready work products, and ensuring deliverables meet client needs. The ideal candidate loves to meet new people and build relationships, thrives in a fast-paced environment, has a high attention to detail, and delivers products of excellent quality. Most importantly, the best candidate excels in a startup environment, has grit and an exceptional work ethic, and is excited to lead a team to build something extraordinary. Leading candidates will have:

• A desire to do something new and support the growth of a young and fast-growing company to scale.
• A minimum of 2+ years of professional experience in any of the following areas - consulting, program management, tech policy, trust & safety, geopolitics, national security, foreign policy, internal operations, risk management, or another relevant role of substance in the technology sector.
• Comfort with understanding, manipulating, and presenting data in ways that highlight key narratives and themes.
• The ability to balance multiple projects concurrently and prioritize effectively based on project complexity, deadlines, and objectives.
• Intellectual curiosity about emerging and complex ideas — specifically around new technologies, geopolitics, user safety, and regulation.
• Experience collaborating with teams and individuals who are at varying career stages, tackling a diverse array of projects.
• The ability to brief Duco managers, experts, and clients on the information needed to make critical decisions reduces noise and enables strategic dialogues.
• Ability to consolidate and communicate large amounts of sometimes complex information clearly and concisely, both in writing and verbally.
• A focus on mission, team, and company; ability to cultivate a strong work ethic, and continue building an inclusive company culture we are all proud of.
• The ability to figure out how to get things done under pressure with limited resources and a positive attitude.
• Recognition that this is a startup: no job is too big or too small.

At Duco, we prioritize recognizing and nurturing the strengths and growth areas of both you and your team members. As individuals join our team and opportunities develop, we customize aspects of roles to align with their strengths and areas of interest and development.

Location & Hours

Duco's headquarters is in the Mission neighborhood in San Francisco, CA. We operate on a hybrid work model: all employees are required to work from the office two designated days per week and may work remotely the other days. Employees attend about three week-long offsites each year. Occasional travel and other in-person activities, conferences, trainings, etc., may be required.

Compensation & Benefits

You will receive a generous combination of salary, bonus, stock options, and access to a 401k and FSA plan. Additionally, Duco offers to pay 100% of employees' healthcare plan premiums, which include medical and dental, and $1,000 per year towards professional development opportunities of your choice. Approved vacation is unlimited. Duco is closed at least 15 days per year, including the day after Thanksgiving and the full week between Christmas and New Year's Day.

The base salary range for this full-time position is $72,000-$80,000 and will receive a bonus based on individual and company performance. Our salary ranges are determined by a variety of factors,s including the functions of the role, experience, and geographic location. The range displayed on the job posting indicated the minimum and maximum target for a new hire into this position. Within the stated range, individual pay will be determined by additional factors, including job-specific skills, professional experience, and relevant education or training. Please note that the compensation range listed above reflects only the base salary, and does not factor monetary value of bonus, equity, or benefits.

All qualified applicants will be considered for employment at Duco without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran, marital, or citizenship status, or any other status protected by law.