F&B Service Staff (Part-Time Room 94)
: Job Details :

Odawa Casino ResortJob DescriptionJob Title:F&B Service StaffReports To: F&B Services SupervisorDepartment:Food & BeverageMinimum Pay Rate:$9.00 per hour + TipsJob Code:SRVSTFPay Grade:FB1Date Written:01/03/2018Last Update:08/21/2024Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, and/or placing food orders for guests.Primary Duties & Responsibilities:* Conducts oneself in a positive and professional manner.* Smiles and makes eye contact, greets, welcomes and invites our guests back.* Requests identification from guests when legal age is in question.* Waits on all guests and serves food as well as beverages.* Anticipates the needs and wants of our guests.* Has a thorough knowledge of the casino food and beverage selections. Uses product knowledge to up-sell and suggestive sell.* Always keep a neat, organized, stocked, and clean environment, and abides by all health codes.* Keeps bar and service areas stocked and maintained including coffee and soda stations.* Always maintains respectful control over guests and assists management by informing them of guest complaints.* Ability to monitor guest consumption and respond according to TIPS training.* Attends to guests needing service at the bar or dining area in a quick and efficient manner.* Completes any side-work, set-up or closing duties as assigned.* Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.* Maintains grooming and appearance according to specified grooming and appearance policies.* Attends all meetings as required.* Completes all required training satisfactorily.* Must always maintain the highest level of confidentiality.* May work at other properties as needed.* Performs all other assigned duties within the scope of the position.System Access: Agilysys InfoGenesis, TrakkaUpholds Odawa Casino Mission statement in all aspects of position:Mission:We create excitement and memories.Values:We create a culture that provides:* A fun, rewarding, safe, and consistent environment for our Team Members.* A warm reception, welcoming environment, and friendly atmosphere.* An optimal entertainment experience through exceptional service.* Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.* A contribution and connection to the community.Preference: Applies to Native Americans in accordance with applicable tribal law.Minimum Qualifications:* Must have a minimum of one (1) year working in the service industry.* Must read, write and speak English fluently.* Must have basic math skills.* Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.* Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.* Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.* Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.