Dahl Consulting is currently partnering with a leading payroll company. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an ACA Implementation Coordinator for a permanent position! Interested? Get more details below.
- Worksite Location: St. Louis Park, MN
- Contract Duration: 3 months - start date ASAP
- Hourly Rate: $23/hr W2
What you'll do as the ACA Implementation Coordinator:
- Respond to customer emails, schedule filing calls, and provide administrative support to Implementation Specialists
- Contact non-responsive customers to ensure timely scheduling of their filing calls with Implementation Specialists
- Handle basic filing support calls, offering assistance and answering client questions
- Lead implementation calls for small business clients, ensuring smooth onboarding and setup
- Address and resolve any issues or errors that arise during the implementation process
- Perform basic reviews of client dashboards and profiles to ensure accuracy and completeness
- Possess a high-level understanding of software applications and integrations, such as APIs, to effectively communicate with clients
- Identify issues and provide solutions, without performing the technical repairs
What you'll bring to the ACA Implementation Coordinator role:
- Ability to quickly grasp new concepts and adapt to changing work environments
- Effective communicator with the ability to build rapport and navigate various customer interactions
- Basic experience handling customer inquiries and managing challenging situations with professionalism and patience
- Familiarity with MS Teams, Outlook, and the Microsoft Office Suite, with the ability to use these tools efficiently
- Strong focus on accuracy and thoroughness, ensuring high-quality work even under tight deadlines
- Comfortable managing multiple tasks in a dynamic and time-sensitive setting
- Preferably located in the Twin Cities area, with the ability to work from the St. Louis Park office once every other week to collaborate with the team