Job Location : Bellaire,TX, USA
Our client in Bellaire, Texas is seeking a Call Center Representative on a 3 month contract basis.
Company Profile:
Cutting edge dermatology practice
In business over 20 years
Medical and Cosmetic
Off at 3pm on Friday
Call Center Representative Role:
The Call Center Representative will provide excellent customer service by responding to telephone calls, emails, and inquiries in a timely manner
Schedule appointments for patients either by phone when they call in or via email for multiple providers
Register new patient (demographics, contact info, and insurance info) and update existing patients into Practice Management System
Documents all relevant conversations in EMR related to planned care, patient questions/concerns or follow up forwarding to provider or clinical team if medically related
Ask appropriate information to route calls to the appropriate person
Gathers appropriate information needed to verify insurance
Identifies insurance plans contacted with different providers in the group
Performs short evaluation of the patient situation to estimate severity and urgency of problem, and directs the call as necessary or helps patient find solutions
Verifies insurance for next day or same day appointments
Explain monthly specials
Call Center Representative Background Profile:
High school diploma or equivalent
Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Knowledge of customer service principles and techniques
Ability to communicate clearly with many different levels of staff
Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Opportunity to participate in an outstanding benefits package!
Medical, Dental, Vision, PTO
Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
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