Customer Service Representative
: Job Details :

Position Overview

The Customer Service Representative (CSR) position is responsible for providing high quality, consistent and efficient service to our customers through daily interaction with clients, sales representatives, production members, and co-workers. Candidates willbecome knowledgeable with the production processes and capabilities to ensure they are providing excellent customer service to both internal and external customers. This person will be interacting with customers relative to the placement of orders, pricing, deliveries, complaints, and technical recommendations.

Responsibilities

• Ensure internal and external customer requirements are satisfied
• Work and communicate with internal departments such as Design, Sales, Production and Shipping
• Provide prompt and courteous response to customer inquiries
• Order entry and customer follow-up
• Work within on-line system to create product estimates and pricing
• Communicate customer issues within the organization

Qualifications

• Minimum of an associate degree with a preferred 4 year post-high school education or comparable industry-related experience
• Experience with business systems like SAP, JD Edwards, Microsoft and Oracle is preferred
• Strong math and accounting skills
• Strong verbal, written and electronic communication skills along with the ability to work closely with internal and external customers
• Computer skills including the ability to use WORD and EXCEL programs. Data entry experience is a plus
• Ability to read and interpret dimensions from CAD files
• Ability to organize and prioritize workload to successfully complete tasks on time with minimal guidance
• Ability to problem solve and apply knowledge to new situations and the ability to question processes and provide improvement suggestions
• Ability to handle high stress situations as they occur

Candidates with previous Paper Packaging experience including Customer Service, Purchasing, Accounting, Procurement and/or Manufacturing are preferred

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.