The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
Job Duties &Responsibilities:
- Courteously welcome all guests and provide excellent service to ensure guest satisfaction.
- Adhere to house rules, departmental policies, and safety standards.
- Communicate clearly with guests and management.
- Respond to or channel any guest requests/complaints to the department or proper manager.
- Handle guest billing in a responsible and professional manner.
- Use problem-solving skills to professionally handle any guest issue, question, or concern.
- Communicate with other departments to address requests and concerns from guests.
- Provide details and property information for guests stay prior to their arrival.
- Operate the Front Desk property management system to make reservations, review stay details, and billing information.
- Check-in guests into the computer, establishes credit and give the guest accurate information.
- Proper creation and distribution of room keys and staff keys.
- Handle phone calls from both in-house guests and public calls.
- Ensure transportation needs are being met for shuttling and check in & outs.
Qualifications:
- 18 years or older.
- Must have general computer knowledge.
- Ability to work in all weather conditions.
- Previous experience with Credit Card Machine and cash handling preferred.
- Must be a friendly, outgoing “people” person with a good attitude and smile.
- Previous experience working with the public in a service provider industry preferred.
- Must be comfortable answering and transferring calls.
- Knowledgeable of hotel property and safari.
- Possess ability to multi-task and work in a fast-paced environment.
- Possess ability to remain calm and professional in all situations.
- Knowledgeable in all hotel, Theme Park, Water Park, and Safari hours of operation & offerings.
- Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary.
- Drivers license preferred.
- Possess ability to remain calm and professional in all situations.
- Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook).
- Knowledge of Opera software preferred.
- Possess organizational skills and attention to detail.
Physical Demands:
- Must be able to stand, sit, kneel, walk, or bend for extended periods of time.
- Must be able to work weekends, holidays, and other shifts as necessary.
- Must be able to lift, carry, pull, move, and transport items up to an average of 50 pounds within reasonable distance to/from cars and rooms.
- Must be able to perform tasks safely and adhere to company policy.
- May be regularly exposed to wet and/or humid conditions and outdoor weather conditions including extreme cold or heat.
- Must be able to get in/step into and out of larger vehicles.
Estimated start date is end of February or early March.
Six Flags Entertainment Corporation is North America's largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®.
What's in it for you?
- Free Food for Memorial Day, Fourth of July and Labor Day
- Exclusive Rides parties for all employees.
- Scholarship Opportunities
- Professional Development
- Complimentary tickets
- In-Park discounts and more!
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.