Salary: $17.26 - $25.36 HourlyLocation : Lakeland, FLJob Type: Full Time RegularJob Number: 6089-22Department: Public WorksDivision: Public Works 110#######Opening Date: 01/07/2025Closing Date: 1/14/2025 4:00 PM EasternFLSA: Non-ExemptBargaining Unit: NAGENERAL DESCRIPTION OF CLASS This entry-level administrative support position involves routine clerical tasks, including answering telephones, making appointments and referrals, typing correspondence, reports and forms, filing, operating computer programs, and providing general customer service support. Perform clerical support for a designated supervisor or work group. Work is performed under direct supervision. Some latitude in work methods is permitted but within well-defined guidelines and controlling precedents.This posting will close after the receipt of the first 40 qualified applicants or 1 week, whichever comes first. ESSENTIAL FUNCTIONS
- Answers incoming calls and customer inquiries; takes messages and directs calls appropriately.
- Files records and reports and performs other related clerical work as assigned.
- Prepares or assists in preparing documents such as letters, reports, purchase orders, and other material from copy, draft, and machine recordings; proofreads documents for accuracy and neatness.
- Receives, classifies, and routes incoming and outgoing mail.
- Operates computer, calculator, copier, postage meter, fax machine, and/or other office equipment.
- Conducts inventory of office supplies and replenishes through ordering and direct purchasing.
- Arranges for meetings and conferences and may take notes.
- Develops, maintains, and posts organizational files and records and performs follow-up activities related to files and/or records.
- Coordinates some office functions with other City departments.
- Prepares records and reports and maintains confidentiality of sensitive information.
- May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.
- Greets and directs visitors to the appropriate departments within City Hall.
- Maintains employee and department directories.
- Assists Security Officer with visitor and key check-in and notifies respective City employee
- Receives and logs packages from delivery vendors.
- Notifies employees that they have a package to pick up.
- Maintains a clean and safe reception area.
- Keeps area stocked with literature when low contact appropriate persons for more brochures and other materials.
- Assists building operations with reporting requests for work repairs and coordination of fire drills, etc.
- Position designated as Mission Critical by Department Director.
ADDITIONAL FUNCTIONS:
- Performs related work as required.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)
- High school diploma from an accredited school or a GED.
- One (1) year of directly related clerical experience.
SPECIAL REQUIREMENTS:
- May be required to possess and maintain a valid driver's license.
- Must be required to possess a valid contact number.
- Bilingual is preferred for City Hall switchboard.
- May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
KNOWLEDGE, SKILLS, ABILITIES
- Knowledge of office procedures and methods.
- Knowledge of business English, grammar, punctuation, spelling, and document styles
- Knowledge of basic arithmetic (addition, subtraction, multiplication, division, decimals)
- Knowledge of filing systems (electronic and hardcopy) and the ability to establish appropriate and efficient filing systems.
- Skill in the operation of personal computers and other office machines.
- Ability to establish and maintain effective working relationships with supervisors, co-workers, other City employees, and the general public.
- Ability to communicate effectively verbally and in writing and to request clarification when needed.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
- The job requires mostly sedentary work that involves walking or standing some of the time, exerting up to ten (10) pounds of force regularly and routine computer operations.
- Reaching, bending, and stooping may be required when filing or operating office equipment.
- Risks to exposure may include dusts, pollen, and loud noises.
- The job requires normal visual acuity, field of vision, hearing, speaking, color perception, and depth perception.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including junk folders. Test times and locations to be announced.THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACECity of Lakeland2024 Summary SheetAnnual Leave Annual leave is accumulated bi-weekly and based upon years of service as follows:Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*Sick LeaveSick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.Sick Leave PoolAllows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.For more information contact Amanda Kaiser at 834-8768Family & Medical LeaveFederal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.For more information contact Dawn Justice at 834-6038.Pension PlanProvision for retirement income requiring mandatory participation for full-time regular employees.Defined Benefit Plan:Plan C Employee 4.16%Employer 15.66% ORDefined Contribution Plan:Executives, New Hires aged 52 and older, and Fire/Police RecruitsEmployee 8.5% or 11% per election upon hireEmployer 15.39%Deferred Compensation 457 Plan:A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.Maximum contribution for 2025 is $23,500; employees age 50 or older can also add a catch-up amount of $7,500; employees age 60-63 can also add a catch-up amount of $11,250. Additionally, a match of up to 5% of salary is offered by the City in Plan C.Holidays Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.Funeral Leave Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.Jury/Witness Duty Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.Military LeaveAllows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).Maternity Leave Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.Leave of Absence Without PayWritten requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.Longevity Pay Tuition ReimbursementProgram provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of C or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.For more information, contact Melissa Yelnick at 834-6844.Suggestion AwardsA program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.For additional information, contact Kathy McNelis at 834-6348.Direct Deposit of Paycheck (refer to handout in new employee folder)An account must be established with the institution of your choice prior to signing up for direct deposit.Uniforms/EquipmentUniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.Parking Free while at work.Break Periods Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797. For Information on Retirement Benefits, contact the Retirement Services Department at 834-8765 or 834-8797.For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-###-####.01 Do you possess a high school diploma or GED from an accredited school?
02 Do you possess one (1) year of directly related clerical experience?
03 Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the Work Experience section of this job application. 04 Do you possess a vaild State of Florida Driver's License?
05 By clicking Yes below, I understand that all relevant work experience MUST be entered in the Work Experience section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the Work Experience section of the application. Failure to complete the Work Experience section will disqualify you from the application process.
Required Question