Part Time Front Desk Agent
: Job Details :

The Front Desk Agent at the Hampton Inn Santa Fe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.ESSENTIAL FUNCTIONS :* Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.* Maintain proper operation of the telephone switchboard.* Answer guest inquiries about hotel service, facilities, and hours of operation.* Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.* Respond to guest requests in a timely and professional manner.* Maintain confidentiality and security of all guests and hotel information.* Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.* Be aware of all rates, packages, and special promotions.* Be familiar with all in-house groups and high demand/restricted dates.* Take all necessary information when taking room reservations and follow rate quoting scenario.* Be knowledgeable of the front desk computer system.* Log and deliver packages, mail, and messages.* Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.* Accurately complete the check-in and checkout process.* Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.* Restocks front desk area and supplies as required or assigned by immediate supervisor.* Ability to follow a checklist.* Perform other duties as assigned.MINIMUM QUALIFICATIONS:* Must have a positive attitude and willingness to learn.* Demonstrate the ability to multi-task.* Demonstrate the ability to be detail oriented.* Demonstrate the ability to problem solve to effectively deal with internal and external customers.* Must have basic English verbal and written communication skills.* Must work well in stressful, high-pressure situations.* Basic math skills.* Must have the ability to obtain alcohol awareness certification as required by the State.* Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.* Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.* Must be able to convey information and ideas clearly.* Must have a desire to serve all guests.* Must meet the legal age to serve alcoholic beverages (at select properties).PREFERRED QUALIFICATIONS:* Experience in a hotel or a related field.* Brand knowledge and experience.Our Company* MCR is the 3rd-largest hotel owner-operator in the United States.* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.* MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .* MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.* MCR was named one of Fast Company 's 10 Most Innovative Travel Companies of 2020 .* MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .* For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIAWhat we offer/What's in it for you?* Hotel Discounts* Weekly Pay* Paid Time Off* Retirement Options* Referral bonuses* Career advancement & upward mobility* Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members